Quantum StorageCare Next Business Day Gold Support Plan, Zone 1 - Uplift - 1 Year - Service Quantum Dxi9000 Base System, Nbd Gold, Z1

Maximize uptime and safeguard your mission-critical storage infrastructure with Quantum StorageCare Next Business Day Gold. This comprehensive service plan is designed for busy operations that demand relentless performance and rapid issue resolution. With 24x7 technical assistance, proactive remote monitoring, and a guaranteed next business day response for parts and labor, you gain the confidence to run your business without interruption. The Gold tier also includes installation of non-customer replaceable components, provisional loaner systems during times of disaster, and a robust mix of on-site support, phone support, and convenient service sub-types to simplify maintenance. If your Dxi9000 Base System is central to your data flow, StorageCare Gold acts as a protective layer that translates into fewer outages, faster recovery, and sustained productivity across your organization.

• ensures 24x7 technical assistance for any issue affecting storage performance, reliability, or access, so your team can focus on core operations rather than troubleshooting.
• guarantee rapid repair and restoration, reducing downtime and keeping critical workloads on track with dependable service delivery.
• detects anomalies before they impact your environment, enabling preemptive maintenance and smoother operational continuity.
• handled by qualified technicians to ensure proper integration, safety, and long-term reliability without burdening your internal team.
• provide uninterrupted access to essential storage capabilities while your base system is being serviced, supporting business continuity during disruptions.

Technical Details of Quantum StorageCare Next Business Day Gold Support Plan, Zone 1 - Uplift - 1 Year - Service Quantum Dxi9000 Base System, Nbd Gold, Z1

• Coverage duration: 1 year of comprehensive storage care and support
• Response metrics: Next Business Day parts and labor service coverage for timely repair and restoration
• Support channels: 24x7 phone and remote assistance to diagnose and resolve issues rapidly
• Remote monitoring: Proactive surveillance of the Dxi9000 Base System to detect and prevent failures
• On-site support: Included as needed to minimize downtime and ensure optimal system performance
• Non-customer replaceable component installation: Professional installation to preserve warranty and reliability
• Disaster recovery provisions: Provisional loaner systems available to maintain business continuity during service events
• Zone 1 uplift: Zone-specific coverage designed to address regional needs and service availability

How to Install Quantum StorageCare Next Business Day Gold

Since StorageCare is a service plan rather than a physical hardware package, activation is the key step to unlock its benefits. Begin by verifying eligibility and confirming that your Quantum Dxi9000 Base System is registered under the Gold tier for Zone 1 uplift. Next, connect your service account to the StorageCare portal and establish remote monitoring credentials so that the system can begin automated health checks immediately. A dedicated account manager will guide you through the activation flow, including arranging any necessary prerequisites for on-site work.

Typical activation steps include validating serial numbers and model details for the Dxi9000 base unit, linking your support contact information, and configuring alert preferences to match your business hours. Once activated, the 24x7 support line becomes your primary channel for crisis management, while the remote monitoring system starts generating baseline performance data. If a non-customer replaceable component needs service, a qualified technician will coordinate the installation to minimize risk and ensure compatibility with your existing hardware and software environment.

In the event of a fault that requires on-site intervention, StorageCare Gold coordinators will dispatch technicians with the appropriate parts and a planned service window designed to fit your operational needs. If a disaster scenario arises and temporary fault isolation is needed, the provisional loaner system option can be deployed to preserve access to critical storage functions without interruption. Overall, installation and activation are streamlined to deliver rapid value, so your storage environment remains predictable, resilient, and aligned with your service-level expectations.

Frequently asked questions

• What is included in the Quantum StorageCare Next Business Day Gold plan? The Gold plan provides around-the-clock technical support, proactive remote monitoring, next business day parts and labor response, installation of non-customer replaceable components, on-site support when needed, and provisional loaner systems during disasters, all for a one-year duration.
• What does “Next Business Day” mean for parts and labor? If a repair requires replacement parts or labor, the service will be scheduled to ensure that parts arrive and labor is completed by the next business day, minimizing downtime and expediting recovery.
• Is remote monitoring included? Yes, proactive remote monitoring is a core feature of StorageCare Gold, enabling early detection of issues and proactive maintenance to keep your Dxi9000 Base System performing at peak levels.
• Can on-site support be used if remote resolution is not possible? Absolutely. On-site support is included to resolve issues that cannot be addressed remotely, ensuring rapid restoration of service with minimal business impact.
• What happens during a disaster or outage? In times of disaster, provisional loaner systems can be provided to maintain critical storage capabilities while your primary system is serviced, helping you preserve business continuity and data availability.
• How long does the StorageCare Gold coverage last? The plan covers 1 year from activation, designed to deliver ongoing productivity, reliability, and value throughout a full annual cycle.