Quantum StorageCare Silver Support Plan - 1 Year - Service

The Quantum StorageCare Silver Support Plan is designed to provide you with the ultimate peace of mind when it comes to maintaining your storage systems. This comprehensive one-year service plan ensures that your systems are not only optimally maintained but also that you have predictable total cost of ownership. With the Quantum StorageCare Silver Support Plan, you receive valuable on-site support, expert maintenance, and quick response times, all tailored to meet your operational needs.

• On-site Maintenance: Enjoy the convenience of having expert service delivered right to your doorstep, eliminating the need for travel and downtime.
• Parts and Labor Included: The plan covers both parts and labor, ensuring reliable maintenance and added usability for your systems.
• 9 x 5 Service Availability: Our service is available Monday to Friday, providing you with maximum efficiency and support during regular business hours.
• 4 Hour Response Time: Experience quick service with a guaranteed four-hour response time, allowing for better accommodation and reliability during critical situations.
• One Year Service Duration: The plan is valid for one year, ensuring ongoing maintenance and timely results that enhance your system's productivity.

Technical Details of Product

• Service Type: On-site Support
• Service Hours: 9 x 5 (Monday to Friday)
• Response Time: 4 Hours
• Duration: 1 Year
• Coverage: Parts and Labor

How to Install

To get started with your Quantum StorageCare Silver Support Plan, simply follow these steps:

1. Purchase the service plan through your preferred provider or directly from Quantum.
2. Once you receive your confirmation, a service representative will contact you to schedule your first maintenance visit.
3. Prepare your storage system by ensuring that it is accessible for the technician.
4. The technician will arrive on-site and perform a comprehensive maintenance check, addressing any immediate issues and ensuring optimal performance.
5. Keep the service plan documentation handy for reference on support details and service agreements.

Frequently Asked Questions

What is covered under the Quantum StorageCare Silver Support Plan?

The plan covers on-site maintenance, including parts and labor, ensuring that your storage system operates optimally throughout the year.

What are the service hours for this plan?

The service is available Monday to Friday during regular business hours (9 am - 5 pm).

How fast will I receive service after reporting an issue?

Our plan guarantees a four-hour response time for any reported issues, allowing for swift resolution to minimize downtime.

Can I renew my Silver Support Plan after one year?

Yes, you can renew your plan for another year to continue receiving reliable support and maintenance for your storage systems.

What should I do if I need service outside of the regular hours?

The Quantum StorageCare Silver Support Plan is specifically designed for 9 x 5 service. For emergency support outside these hours, please contact our support team for options.