Samsung ProCare Fast Track - 3 Year / 3 Incident - Service

The Samsung ProCare Fast Track - 3 Year / 3 Incident Service is tailored specifically for businesses that depend on quick service, especially in high-stakes environments like commercial outdoor displays for quick service restaurants. With Samsung's OM and OH series outdoor signage solutions, companies can connect seamlessly with their customers. In industries where time is money, having reliable service is critical. Samsung ProCare offers not only rapid response times but also comprehensive technology protection for your outdoor displays, ensuring you’re back up and running with minimal downtime.

• Rapid Response Time: The Samsung ProCare Fast Track service ensures that in an event of an incident, you can quickly get back to business, minimizing the impact on your operations.
• Peace of Mind: With this service, you can operate with confidence knowing that your outdoor displays are protected. Enjoy complete peace of mind with the guarantee of professional support when needed.
• Replacement Service Included: In case of any critical issues, a replacement service is part of the package. This allows for swift resolution to any problems that may arise, keeping your displays functioning optimally.
• Carry-In Option: Samsung ProCare offers a unique carry-in service that eliminates the risk of damage often associated with shipment, ensuring your equipment remains safe and secure.
• Comprehensive Coverage: This 3-Year, 3 Incident service plan covers various situations, ensuring you’re prepared for any technological hiccups that may occur during your displays' usage.

Technical Details of Samsung ProCare Fast Track

• Service Duration: 3 Years
• Incidents Covered: Up to 3 Incidents
• Type of Service: Fast Track with optional White Glove service
• Applicable Models: OM and OH series outdoor displays
• Response Time: Immediate support upon incident reporting

How to Install

To leverage the benefits of Samsung ProCare Fast Track service, follow these simple steps:

• Purchase your Samsung OM or OH series outdoor display.
• Add the Samsung ProCare Fast Track service to your order during checkout to ensure coverage.
• Upon installation of your display, register your product and service on the Samsung ProCare website.
• In case of an incident, contact Samsung support immediately for a swift resolution, and choose the carry-in option for added convenience.

Frequently Asked Questions

What is the Samsung ProCare Fast Track service?

The Samsung ProCare Fast Track service is a premium service plan that offers rapid response and support for Samsung outdoor displays, minimizing downtime and ensuring business continuity.

How many incidents are covered under this plan?

The ProCare Fast Track service covers up to 3 incidents over a period of 3 years.

Can I use the carry-in option at any time?

Yes, the carry-in option is available whenever you face a critical issue that requires immediate attention—this option helps avoid potential damage during shipment.

What do I do if I experience an issue with my display?

Contact Samsung support immediately for assistance. Based on your service plan, they will guide you through the process, including troubleshooting steps or arranging for a replacement.

How quickly can I expect service after reporting an incident?

Samsung ProCare Fast Track service aims to provide immediate assistance upon reporting an incident, ensuring you are back in operation as quickly as possible.