Samsung ProCare Fast Track - 4 Year / 3 Incident - Service

The Samsung ProCare Fast Track - 4 Year / 3 Incident Service is the best choice for businesses operating commercial outdoor displays, such as quick service restaurants. This service plan is engineered to deliver unmatched support, ensuring your displays remain operational, secure, and well-maintained throughout their lifecycle. With a focus on minimizing downtime and maximizing customer satisfaction, the Samsung ProCare Fast Track service plan is an investment in reliability and peace of mind.

• Quick Recovery: The Fast Track service ensures that your outdoor displays are up and running in no time, helping you maintain continuous communication with your customers and enhancing your operational efficiency.
• Comprehensive Protection: With coverage for up to 3 incidents over a duration of 4 years, you gain peace of mind against unexpected mishaps that can arise in high-traffic environments.
• White Glove Service Option: Opt for the ultimate convenience with the Fast Track White Glove service, providing specialized support that ensures your equipment is handled with the utmost care during repairs or replacements.
• Carry-In Service Advantage: Avoid the risk of damage during shipping by using the carry-in service option, allowing you to bring your device directly to an authorized service center for servicing.
• Increased Reliability: By choosing Samsung ProCare, you are enhancing the reliability of your outdoor displays, adding significant value to your business operations and improving the interaction with your customers.

Technical Details of the Product

• Service Length: 4 Years
• Incidents Covered: Up to 3 Incidents
• Service Options: Fast Track and Fast Track with White Glove Service
• Applicable Equipment: Samsung OM and OH Series Outdoor Displays
• Support Coverage: Comprehensive technical support for outdoor display issues

How to Install

Installing the Samsung ProCare Fast Track service is straightforward:

1. Purchase the Samsung ProCare Fast Track service alongside your Samsung OM or OH Series Outdoor Display.
2. Once your display is set up, keep the service documentation handy for reference.
3. In the event of an incident, contact Samsung ProCare customer support for guidance.
4. If you choose the carry-in option, make arrangements to bring your display to the nearest authorized service center.
5. Follow the instructions provided by the customer support team for any repairs or replacements needed.

Frequently Asked Questions

• What does the Samsung ProCare Fast Track service include? The service includes coverage for up to 3 incidents over a period of 4 years, as well as options for quick service and White Glove handling for your outdoor displays.
• How do I file a service request? You can file a service request by contacting Samsung ProCare customer support directly through their official website or by calling their service hotline.
• Can I carry in my display for service? Yes, the carry-in service option allows you to bring your device directly to an authorized service center, minimizing the risk of damage during shipping.
• What happens if I exceed the 3 incident limit? Once you exceed the 3 incident limit, additional service requests may incur extra charges. It's advisable to consider purchasing additional coverage if you expect high usage or potential risks.
• Is there a warranty included with the Fast Track service? The Samsung ProCare Fast Track service is a separate service plan and does not replace the manufacturer's warranty. It is designed to complement your existing warranty by providing additional support for incidents.