Samsung ProCare Fast Track - 5 Year / 3 Incident - Service

The Samsung ProCare Fast Track service is designed specifically for commercial outdoor displays, particularly advantageous for quick service restaurants and similar businesses that need to maintain constant communication with their customers. With this service, you can minimize downtime and ensure that your outdoor signage operates efficiently. Samsung's OM and OH series outdoor signage solutions pair perfectly with this service, guaranteeing that you can communicate effectively and effectively in high-pressure environments where every moment counts.

• Fast Track Service: Reduce downtime significantly with our Fast Track service that allows for quick repairs and replacements, ensuring your outdoor displays are always operational.
• White Glove Option: For those who desire an even more comprehensive service, the White Glove option includes full-service support that guarantees careful handling and prompt service, ensuring minimal disruption to your business operations.
• Peace of Mind: With Samsung ProCare, you can operate with complete confidence knowing that expert support is just a call away, allowing you to focus more on serving your customers.
• Replacement Service Included: The service provides a replacement option to resolve any issues promptly, which is critical in fast-paced environments where waiting for repairs can lead to lost business.
• Carry-in Option: Avoid the risks associated with shipment damage by utilizing the carry-in option, which allows for direct service without the hassle of transport.

Technical Details of Samsung ProCare Fast Track Service

• Service Duration: 5 Years
• Incidents Covered: 3 Incidents
• Applicable Products: Samsung OM and OH Series Outdoor Displays
• Service Types: Fast Track and White Glove Options Available
• Response Time: Quick turnaround; specific times depend on service level chosen

How to Install

To make the most of the Samsung ProCare Fast Track service, follow these simple steps:

1. Purchase the Samsung ProCare Fast Track service along with your outdoor display.
2. Register your product and service online to ensure proper documentation.
3. In the event of an incident, contact Samsung ProCare support through the dedicated hotline or online portal.
4. Depending on the service level you choose, either schedule a visit for White Glove service or bring the display to the nearest authorized service center for carry-in support.
5. Follow the technician's instructions for any necessary setup or repairs to get your outdoor display back up and running.

Frequently Asked Questions

• What is covered under the Samsung ProCare Fast Track service?
  The service covers up to 3 incidents over a span of 5 years, providing quick repairs and replacement services for your outdoor displays.
• How quickly can I expect my issue to be resolved?
  With the Fast Track service, you can anticipate a swift response time, ensuring your outdoor signage is operational in no time. Exact times may vary based on the specifics of your service level.
• Is the White Glove service worth it?
  If you want the highest level of support and minimal disruption, the White Glove service provides comprehensive assistance, managing every detail of the repair process.
• Can I carry my display to any service center?
  You should bring your display to an authorized Samsung service center to take advantage of the carry-in option effectively.
• How do I manage my service incidents?
  You can track and manage your service incidents through the Samsung ProCare online portal, making it easy to stay informed about your service status.