Samsung ProCare - Fast Track with White Glove Next Day - 3 Year - Warranty

The Samsung ProCare - Fast Track with White Glove Next Day - 3 Year Warranty is the ultimate protection plan designed specifically for commercial outdoor displays. Ideal for quick service restaurants and businesses that rely on outdoor signage, this warranty ensures that you minimize downtime and maintain optimal communication with your customers. With Samsung’s advanced technology and top-tier service, you can focus on running your business while we handle the technicalities.

• Unmatched Speed of Service: Samsung ProCare offers a Fast Track service with White Glove delivery, ensuring that you receive next-day replacement of your outdoor displays. This means that if your display malfunctions, you will be back up and running in no time, minimizing any potential loss of revenue.
• Comprehensive Coverage: This warranty covers mechanical and electrical breakdowns, offering peace of mind for 3 to 5 years. You can rest assured knowing that you are protected against unexpected failures that may disrupt your operations.
• Convenient Exchange Process: The warranty includes up to 3 exchanges of the display per term of the contract. Samsung’s tech-assisted exchange ensures that our technician will handle everything from removing the original unit to installing the replacement unit and shipping the non-functional display back to us.
• Expert Support Available: With Samsung ProCare, you have access to support 7 days a week, excluding holidays. This commitment means you always have assistance when you need it most, ensuring your business remains operational.
• Prompt Response Time: To leverage the next-day exchange service, simply place your call by 6 p.m. local time. This prompt response time is critical for businesses that cannot afford downtime, enabling swift action and resolution of any display issues.

Technical Details

• Warranty Duration: 3 Years
• Service Type: Fast Track with White Glove Next Day Exchange
• Coverage: Mechanical/Electrical Breakdown
• Exchanges: Up to 3 displays per contract term
• Service Availability: 7 Days a Week (Excluding Holidays)
• Call Cut-off Time for Next Day Exchange: 6 p.m. Local Time

How to Install

Installation of the Samsung ProCare service is seamless and straightforward. Here’s a simple guide to getting started:

1. Purchase the Samsung ProCare warranty along with your outdoor display.
2. Upon activation, keep the warranty details accessible for future reference.
3. In case of a display malfunction, contact Samsung’s customer support by calling before 6 p.m. local time.
4. A technician will be dispatched to remove the faulty unit and install the replacement on-site.
5. Once the installation is complete, the technician will handle the return shipping of the non-working display.

Frequently Asked Questions

What types of displays are covered under Samsung ProCare?

Samsung ProCare covers Samsung's OM and OH series outdoor signage solutions specifically designed for quick service restaurants and commercial applications.

How long does it take to get a replacement display?

With next-day exchange service, you can expect to receive your replacement display the very next day if you place your call before 6 p.m. local time.

Can I use the Samsung ProCare service for multiple displays?

Yes, the warranty allows for up to 3 exchanges of different displays within the contract term, providing flexibility and comprehensive coverage for your signage needs.

Is there any additional cost for the technician’s visit?

No, the cost of the technician's service for the exchange is included in the Samsung ProCare warranty, ensuring no unexpected expenses arise during the process.

What should I do if I have issues with the service?

If you encounter any issues related to the service or have questions regarding your warranty, simply reach out to Samsung customer support, who will guide you through the process.