Samsung ProCare - Fast Track with White Glove Next Day - 5 Year - Warranty

Elevate your business operations with the Samsung ProCare - Fast Track with White Glove Next Day - 5 Year Warranty. This comprehensive warranty solution is tailored for quick service restaurants and commercial outdoor displays, ensuring minimal downtime and uninterrupted communication with your customers. With Samsung’s commitment to performance and reliability, you can trust that your outdoor signage needs are fully covered.

• Fast Track Service: Experience unparalleled speed with our Fast Track service. When you place a call before 6 p.m. local time, you can guarantee that your display will be replaced the very next day, minimizing disruptions to your operations.
• White Glove Treatment: Enjoy the highest level of service with our White Glove service. A qualified technician will handle the removal of the non-working unit and install the replacement, ensuring a smooth and hassle-free transition for you.
• Comprehensive Coverage: The Samsung ProCare warranty provides extensive coverage for mechanical and electrical breakdowns, giving you peace of mind knowing your investment is safeguarded. Choose from 3 to 5 years of coverage that best fits your operational needs.
• Multiple Exchanges: Depending on your selected contract term, you can exchange your display up to three times. This flexibility ensures your signage remains in optimal condition throughout the warranty period, maintaining effective communication with your clients.
• 24/7 Customer Support: Benefit from around-the-clock service delivery, seven days a week (excluding holidays). Our dedicated customer support team is always ready to assist you, ensuring that any issues are promptly addressed.

Technical Details of the Product

• Warranty Type: 5-Year Warranty
• Service Type: Fast Track with White Glove Next Day Exchange
• Coverage: Mechanical/Electrical Breakdown
• Number of Exchanges: Up to 3 exchanges per contract term
• Service Availability: 7 days a week, excluding holidays

How to Install

Installing your Samsung ProCare warranty is easy:

1. Purchase the Samsung ProCare - Fast Track with White Glove Next Day - 5 Year Warranty along with your outdoor display.
2. Keep the warranty documentation safe and accessible for your records.
3. In the event of a display malfunction, contact Samsung ProCare customer support by phone before 6 p.m. local time.
4. A technician will be dispatched to remove the defective display and install the replacement, ensuring minimal disruption to your operations.
5. After the installation is complete, the technician will return the non-working unit to Samsung for processing.

Frequently Asked Questions

• What types of displays are covered under the Samsung ProCare warranty?
  The warranty covers Samsung's OM and OH series outdoor signage displays.
• How quickly can I expect my replacement display?
  If you call before 6 p.m. local time, you can expect a next-day exchange for your display.
• Is there any limit on the number of exchanges I can make?
  Yes, you are entitled to up to three exchanges during the contract term.
• What should I do if my display breaks down?
  Contact Samsung ProCare customer support as soon as possible to initiate the exchange process.
• Are there any exclusions to the warranty coverage?
  The warranty covers mechanical and electrical breakdowns but does not cover damage due to misuse or natural disasters. Please refer to the warranty documentation for full terms and conditions.