Description
Introducing the Samsung ProCare - Fast Track with White Glove Third Business Day - 5 Year Warranty, a tailored solution designed specifically for commercial outdoor displays in quick service restaurants. With Samsung's OM and OH series outdoor signage solutions, your business can effectively communicate with customers while minimizing downtime. This warranty option is a must-have for industries where every second counts, ensuring that your operations run smoothly without interruption.
- Rapid Repair Services: With Samsung ProCare, benefit from a Third Business Day exchange service, allowing for quick resolution of any display issues. If you report a problem by 6 p.m. local time, you'll receive your replacement display promptly, ensuring that your business remains operational without significant delays.
- Tech-Assisted Exchange: Enjoy peace of mind with a tech-assisted exchange process, where trained technicians not only remove the original non-working unit but also install the replacement. This comprehensive service includes shipping the faulty unit back to Samsung, making the entire process seamless and hassle-free.
- Heavy Lift Equipment Included: To facilitate the exchange, Samsung ProCare covers all necessary heavy lift equipment, ensuring the technician can manage the display replacement efficiently and safely without additional costs to your business.
- Multiple Exchanges: Take advantage of up to 3 exchanges of the display within the term of your contract. This flexibility ensures that your outdoor displays are always in top condition, allowing you to focus on serving your customers.
- Comprehensive Coverage: The warranty provides coverage against mechanical and electrical breakdowns, offering robust protection and peace of mind for your investment in Samsung outdoor displays. Available in both 3-5 year terms, this warranty is designed to meet the specific needs of your business.
Technical Details of the Samsung ProCare Warranty
The Samsung ProCare warranty for outdoor displays encompasses:
- Fast Track service for prompt replacements
- Third Business Day exchange guarantee
- Tech-assisted installation and exchange process
- Coverage for mechanical and electrical failures
- Up to 3 exchanges during the contract term
- Heavy lift equipment included for easy installation
- Available in 3-5 year terms
How to Install the Samsung ProCare Service
Installing the Samsung ProCare warranty is a straightforward process:
- Purchase the Samsung ProCare - Fast Track with White Glove warranty during your outdoor display purchase or separately.
- Register your warranty with Samsung by providing necessary details about your outdoor display.
- In the event of a display issue, contact Samsung support before 6 p.m. local time to initiate the Fast Track service.
- A technician will be dispatched to your location to assist with the exchange process.
- Enjoy uninterrupted service as your original display is replaced with minimal downtime.
Frequently Asked Questions
1. What does the Samsung ProCare warranty cover?
The warranty covers mechanical and electrical breakdowns, providing you with up to 3 exchanges of your display within the contract term, and includes all necessary heavy lift equipment for installation.
2. How quickly can I expect a replacement display?
If you report an issue by 6 p.m. local time, you can expect a replacement display within the Third Business Day.
3. Are there any additional fees for the tech-assisted exchange service?
No, all necessary equipment and labor for the technician to replace your display are included in the ProCare warranty cost.
4. Can I get coverage for my existing outdoor displays?
Yes, existing outdoor displays may be eligible for the Samsung ProCare warranty. Please contact Samsung for additional details regarding eligibility.
5. What should I do if I experience issues with my display?
Contact Samsung's customer support as soon as you notice an issue. Make sure to do so before 6 p.m. local time for the fastest response and service.
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