Samsung ProCare - Fast Track with White Glove Third Business Day - 5 Year Warranty

Designed for commercial outdoor displays in fast-paced environments, Samsung ProCare delivers industry-leading protection for OM and OH outdoor signage. This Fast Track with White Glove program minimizes downtime and keeps your critical messaging visible when it matters most. With two White Glove options tailored to display size, third-business-day exchange capabilities, and a 5-year warranty window, ProCare is the smart investment for sign managers and operations teams who cannot afford extended outages.

• Rapid downtime reduction: Third Business Day exchange when you place the service call by 6 p.m. local time, so your signage is back online quickly and with minimal disruption to customer communications.
• White Glove, tech-assisted installation: A complete on-site exchange where a trained technician removes the original unit, installs the replacement, and ships the non-working unit back to Samsung—without burdening your staff.
• Two Fast Track options by display size: Flexible service tiers that align with your specific screen footprint, ensuring the fastest possible turnaround and optimized cost-to-benefit.
• Heavy lift equipment included: ProCare covers the specialized gear needed to safely handle outdoor displays, reducing risk and expediting install times.
• 5-year protection with multiple exchanges: Flexible terms (3–5 years) and up to 3 exchanges per contract term to maintain reliable, high-availability signage in demanding environments.

Technical Details of Samsung ProCare - Fast Track with White Glove Third Business Day - 5 Year Warranty

• Display coverage: Outdoor OM and OH series displays designed for quick-service restaurant signage and other high-traffic environments.
• Service level: Two Fast Track with White Glove options, sized to match display dimensions for optimized response times.
• Exchange window: Third Business Day replacement; calls must be placed by 6:00 p.m. local time to qualify.
• On-site execution: Tech-assisted exchange with on-site installation of the replacement unit; the technician removes the original unit and completes the swap.
• Asset return: Non-working unit is shipped back to Samsung as part of the service process.
• Equipment included: Heavy lift equipment and necessary installation tools are provided as part of the ProCare program.
• Contract length and exchanges: 3- to 5-year terms available; up to 3 exchanges per term to maintain continuous operation.
• Coverage scope: Includes coverage for mechanical and electrical breakdown of the display under the selected term.

How to install Samsung ProCare

To arrange a ProCare Fast Track installation, contact your Samsung account representative or your authorized ProCare service provider. When a replacement is scheduled, a qualified technician arrives with the replacement unit and all required equipment. The on-site process includes removing the existing display, installing the replacement, and performing functional checks to confirm proper operation. Heavy lift equipment is provided as part of the service, eliminating the need for your team to manage risky or complex handling. Prior to installation, ensure the site is accessible, mounting points are secure, and electrical connections meet local codes. After the swap, the non-working unit is returned to Samsung for diagnostics or disposal as required. Timely scheduling by the 6 p.m. local time cutoff is critical to achieving the Third Business Day turnaround and minimizing downtime for your outdoor signage network.

Frequently asked questions

Q: What does Samsung ProCare Fast Track include?
A: ProCare Fast Track includes White Glove, tech-assisted on-site exchanges, heavy lift equipment, and coverage tailored to outdoor OM/OH series displays, with a Third Business Day replacement window and options for 3–5 year terms. Up to 3 exchanges are allowed per term.

Q: Which displays are covered?
A: The program covers Samsung outdoor signage in the OM and OH series that are used for high-traffic, fast-service environments.

Q: How fast is the replacement arranged?
A: If you place the service call by 6:00 p.m. local time, a Third Business Day exchange is executed, with the replacement installed on-site by a certified technician.

Q: How many exchanges can I have under the contract?
A: Up to 3 exchanges per term, with 3- to 5-year terms available to match your budgeting and signage requirements.

Q: What is included in the technical support coverage?
A: Mechanical and electrical breakdown coverage for the display, along with on-site replacement and shipment of the non-working unit back to Samsung.

Q: Do I need to provide heavy lifting equipment?
A: No. Heavy lift equipment is included as part of the ProCare Fast Track service to ensure safe and efficient installation.