Samsung ProCare Technology Protection Fast Track – Extended Service (4 Year / 3 Incident)

Designed for Samsung’s OM and OH series Commercial Outdoor Displays, Samsung ProCare Technology Protection Fast Track delivers enterprise-grade protection when downtime is not an option. This extended service plan is built to keep your outdoor signage performing at peak levels, with rapid response options that minimize disruption to operations in fast-paced environments like quick-service restaurants. With 4-year coverage and up to 3 incidents, you can count on proactive support, fast turnaround, and a range of service options tailored to your budget and uptime requirements.

• Minimized downtime with expedited replacement: When uptime matters, Fast Track speeds up the repair process by prioritizing your service requests. Instead of the typical 3–5 day repair window, you can access accelerated turnaround that helps your signage resume operations quickly, reducing lost impressions and outlet downtime.
• Fast Track options with White Glove support: Choose Fast Track alone for rapid depot service, or add White Glove exchange to receive on-site handling and a seamless replacement experience. This combination is designed to get you back in business with minimal internal disruption and hassle.
• 4-year extended coverage with 3 incidents: The 4 Year plan provides long-term protection for your outdoor displays, including coverage for up to three hardware or performance incidents. This structure helps forecast maintenance costs and ensures a dependable budget for critical signage.
• Industry-leading outdoor display protection: ProCare for Outdoor Displays is built specifically for harsh environments, helping keep imagery immersive and high-impact—vital for capturing attention in outdoor and high-traffic settings where visibility and reliability matter.
• Flexible service options to fit enterprise needs: Samsung’s ProCare programs are designed to scale with your enterprise, offering service depots, fast dispatches, and cost-effective responses that align with your operational goals and financial planning.

Technical Details of Samsung ProCare Technology Protection Fast Track – Extended Service

• Technical details and exact specifications are not provided in the available input. For precise product specifications, refer to the official specifications section in Samsung’s ec.synnex catalog using the product UPC or SKU as reference.

How to install Samsung ProCare Technology Protection Fast Track

• Assess your downtime tolerance and select the appropriate plan: Fast Track by itself or Fast Track with White Glove exchange. Consider the criticality of your outdoor signage during peak hours and promotional campaigns.
• Verify eligibility for your Samsung OM or OH outdoor display model and confirm that the device is currently deployed in the service environment covered by ProCare. Confirmation helps ensure coverage applies seamlessly to your unit.
• Record the enrollment details, including the device UPC/SKU, purchase date, and planned coverage period (4 years) and incident cap (3 incidents). Accurate records streamline claims and service coordination.
• Keep enrollment documentation accessible for quick reference during a service event. This includes policy terms, contact channels, and the specific service level selected (Fast Track, White Glove, or both).
• In the event of downtime or a service need, contact Samsung ProCare support or your authorized service provider to initiate a replacement or depot repair under the chosen Fast Track option. Follow the guided steps from the support team to ensure rapid processing and prioritized handling.

Frequently asked questions

• Q: What does the 4 Year / 3 Incident coverage include?

  A: The 4-year Extended Service provides long-term protection for Samsung outdoor displays, with coverage for up to three eligible incidents. The exact inclusions, exclusions, and claim process are defined in the ProCare terms for Outdoor Displays and may vary by region and product model. The aim is to reduce downtime and provide predictable maintenance costs for mission-critical signage.

• Q: What is the difference between Fast Track and Fast Track with White Glove?

  A: Fast Track prioritizes expedited depot service to minimize downtime, while White Glove adds on-site handling and a more hands-on replacement experience. White Glove is ideal for customers who prefer a fully managed transition, whileFast Track alone keeps costs lower with rapid depot repairs or replacements.

• Q: Does this plan cover all outdoor Samsung displays?

  A: ProCare Fast Track is designed specifically for Samsung outdoor display lines such as the OM and OH series. Coverage details may vary by model, deployment environment, and regional terms. Always verify eligibility with your Samsung ProCare provider during enrollment.

• Q: How quickly can I expect a replacement or service action under Fast Track?

  A: The Fast Track program is designed to shorten downtime by prioritizing service requests. Actual timelines depend on location, component availability, and service tier chosen (Fast Track vs. Fast Track with White Glove). Your support team will provide an estimated timeframe upon case initiation.

• Q: How do I enroll or renew Samsung ProCare Fast Track?

  A: Enrollment typically involves providing device details (UPC/SKU), selecting the desired coverage level (4-year duration with up to 3 incidents), and choosing between Fast Track options. Renewal is handled through your Samsung account or your authorized channel partner, ensuring continuity of coverage at the end of the term.