Samsung ProCare Fast Track with White Glove — 5 Year Extended Service (3 Incidents)

Protect your Samsung commercial displays with a premium, enterprise-grade service plan designed to maximize uptime and minimize maintenance headaches. Samsung ProCare Technology Protection Fast Track with White Glove delivers prioritized, doorstep support for mission-critical deployments, ensuring your displays stay bright, vibrant, and reliable. This 5-year extended coverage includes up to three incident claims, a fast-track repair window, and an exclusive White Glove exchange option that minimizes downtime and disruption to your business. Whether you manage a network of digital signage in retail, hospitality, corporate campuses, or public info displays, this protection plan helps you maintain peak performance, predictable budgeting, and seamless performance across all your Samsung commercial displays.

• Fast Track repair window (3–5 days on average): When downtime matters, ProCare Fast Track prioritizes your case, dramatically shortening the typical repair cycle. You can expect quicker diagnostics, faster onsite dispatch or exchange coordination, and a streamlined path to restoration of your critical displays, reducing revenue impact and customer disruption. This feature is tailor-made for enterprises where every hour of downtime translates to lost opportunity.
• White Glove exchange service: If a repair isn’t feasible on-site, Samsung coordinates a white-glove exchange to swap your display with minimal disruption. A technician-wrapped, replacement unit is delivered and installed with careful handling, ensuring your signage is back in service quickly and with the least possible downtime. It’s designed to keep your environment tidy and your operations uninterrupted.
• 5-year extended service with 3 incidents included: This long-term protection plan extends beyond standard warranties and gives you a defined budget horizon. With three incident claims included, you gain value and clarity, enabling you to plan maintenance expenses without surprise costs while enjoying enhanced protection for your commercial displays.
• Replacement service and doorstep support: Replacement service is included to resolve problems without requiring you to travel or halt operations. ProCare brings support to your doorstep, whether it’s on-site troubleshooting, engineering guidance, or unit replacement, so your team can focus on core objectives rather than equipment downtime.
• Predictable total cost of ownership (TCO) for enterprise protection: By consolidating service, parts, and rapid response into a single program, ProCare helps you forecast expenses with confidence. The combination of extended coverage, fast-track response, and on-site convenience translates into a more predictable, controllable TCO for your digital signage investments.

Techncial Details of Samsung ProCare Fast Track with White Glove

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Samsung ProCare Fast Track with White Glove

Activating Samsung ProCare Fast Track with White Glove is designed to be straightforward and business-friendly. Follow these steps to ensure your protection plan is properly applied and ready to serve your enterprise needs:

• Step 1 – Verify eligibility: Confirm that your Samsung commercial displays are eligible for ProCare Fast Track with White Glove. Many Samsung professional displays qualify, but eligibility can depend on model and deployment date.
• Step 2 – Purchase and registration: Purchase the extended service plan through your Samsung account, authorized partner, or your corporate procurement channel. Ensure all devices are clearly listed with correct model numbers and serials to enable accurate coverage mapping.
• Step 3 – Provide identifiers: Supply the UPC or SKU for each display to activate coverage and enable precise service routing. This information helps Samsung’s team reference the exact product specifications and service terms for your devices.
• Step 4 – Choose service preferences: Select Fast Track and White Glove options where applicable, and set preferred service windows if your environment has restricted access hours. Align these preferences with your IT schedules and facility operations.
• Step 5 – Confirm start date and coverage: Establish the activation date and confirm the 5-year term. Once activated, you’ll receive service credentials, contact pathways, and escalation points to request repairs or exchanges as needed.
• Step 6 – Start monitoring and documentation: Maintain a simple asset register and incident log to track service events, response times, and any replacements. This practice supports internal audits, budgeting, and continuous improvement of your digital signage network.

Frequently asked questions

• Q: What is included in Samsung ProCare Fast Track with White Glove?
• A: It’s a 5-year extended service plan for Samsung commercial displays that includes Fast Track repair with a 3–5 day average downtime, White Glove exchange when on-site repair isn’t feasible, and doorstep replacement or service with on-site support to minimize disruption.
• Q: How many incidents are covered under the plan?
• A: The plan includes up to 3 incident claims within the 5-year term, providing a predictable risk buffer for unexpected hardware failures or operational interruptions.
• Q: How does White Glove exchange work?
• A: If the device cannot be repaired quickly on-site, a replacement unit is delivered and installed by a qualified technician with minimal downtime. This ensures continuity of display performance without requiring you to manage a complex replacement process.
• Q: Who should consider this plan?
• A: Enterprises with mission-critical Samsung commercial displays, where uptime is essential to customer experience, brand visibility, and operational efficiency. It’s especially beneficial for retailers, hospitality venues, corporate campuses, and public information displays that demand high availability.
• Q: Does ProCare cover installation or setup of replacement units?
• A: Yes. The White Glove exchange and on-site support streamline the replacement and setup process, ensuring the new unit is integrated and calibrated with minimal disruption to your operations.