SonicWall Service/Support Extended Service - 2 Year (Service 700 Series 2yr)

Protect your SonicWall 700 Series deployment with a comprehensive Extended Service and Support plan designed to maximize uptime, reduce risk, and simplify budgeting. This 2-year service delivers around-the-clock technical assistance, prioritized hardware replacement, and flexible delivery options that fit your operational needs. Whether you’re safeguarding a distributed office network or a data center edge, this extended service provides predictable coverage, rapid response, and the peace of mind that comes with knowing expert help is always on standby.

• 24x7 Expert Support with Next Business Day Hardware Replacement: Access skilled SonicWall engineers any time, any day, and receive replacement hardware as quickly as the next business day to minimize downtime and maintain security posture without extended outages.
• Two-Year Coverage for Maximum Uptime: Extend protection over a complete maintenance cycle, aligning with budgeting, procurement cycles, and long-term network planning for steady, predictable expenses.
• Advanced Hardware Replacement and Exchange Options: When a device fails or needs replacement, benefits include a straightforward exchange process and rapid replacement to keep security policies and protections in force.
• Carry-In Availability to Reduce Shipment Risk: Choose a safe, cost-effective option that allows you to bring the device to a service location, eliminating the risk of in-transit damage while still receiving prompt service.
• Reliable Peace of Mind for Critical Environments: Designed for enterprise and security-conscious networks, this service minimizes risk, simplifies renewal management, and supports continued compliance with minimal surprises.

Technical Details of SonicWall Service/Support Extended Service - 2 Year - Service 700 Series 2yr

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install SonicWall Service/Support Extended Service

Note: This is a service contract rather than software that you install on devices. Activation connects your SonicWall 700 Series devices to the extended service coverage and aligns support with your hardware. Here are practical steps to ensure your extension is properly applied and ready to activate when needed:

1) Confirm eligibility and gather device details. Before activation, verify which SonicWall 700 Series appliances are included in the Extended Service plan. Collect serial numbers, model IDs, and current firmware versions for each device to ensure accurate mapping of coverage. This information helps prevent gaps in service and ensures that support and replacements, when required, are properly associated with the correct hardware.

2) Engage your preferred channel. Activation is typically completed through your SonicWall account, a dedicated account manager, or your authorized reseller. If you’re working with a partner, share the device list and desired service window so they can configure the contract accordingly and present a formal quote. This step creates the official contract and sets the service in motion.

3) Specify service options and coverage details. During activation, confirm the service level terms you want to lock in, including 24x7 support access, Next Business Day hardware replacement, carry-in, and Exchange options. Clear preferences help ensure that the service aligns with your operational hours, maintenance windows, and preferred methods for hardware replacement.

4) Document renewal and terms. Record the duration of coverage (2 years), renewal cadence, payment method, and any escalation paths. Maintaining clear documentation reduces renewal friction and ensures continued protection without lapse.

5) Maintain device inventory and upgrade posture. After activation, keep your device inventory up to date in your management system. Note any firmware upgrades, policy changes, or expansion of the 700 Series deployment so that support teams can respond quickly and accurately when needed.

6) Prepare for support interactions. When you need assistance, have your contract number, device serials, and a concise description of the issue ready. This helps agents triage the case efficiently and deliver faster resolution, leveraging the 24x7 availability of support with prioritized response times.

In essence, activating this Extended Service puts a rigorously defined support framework around your SonicWall 700 Series devices, combining expert guidance, rapid hardware replacements, and a stable two-year horizon for planning and budgeting. It is designed to reduce downtime, streamline maintenance, and keep your security posture strong in the face of evolving threats and network demands.

Frequently asked questions

• Q: What does the SonicWall Extended Service cover?

  A: It provides 24x7 technical support and Next Business Day hardware replacement for SonicWall 700 Series devices, with optional Carry-in and Exchange services, over a 2-year period. The plan is designed to minimize downtime and simplify ongoing maintenance of security appliances.

• Q: How long is the coverage period?

  A: The Extended Service is valid for 2 years from activation, with renewal options available through your SonicWall account or reseller partner.

• Q: What replacement options are included?

  A: The service includes Next Business Day hardware replacement, and options for Exchange or Carry-in repairs to suit your network environment and risk tolerance.

• Q: Do I need to ship devices for service?

  A: Carry-in is available to reduce the risk of damage in transit, but you may also opt for Exchange or Next Business Day replacements depending on the device and service level chosen.

• Q: How do I activate the Extended Service?

  A: Activation is typically completed through your SonicWall account or an authorized reseller. You’ll provide device details (serial numbers, models), choose your service terms, and finalize the contract to enable 24x7 support and hardware replacement provisions.

• Q: Which devices are eligible?

  A: The service is specifically described for the SonicWall 700 Series, though eligibility and scope are confirmed during activation with your account manager or reseller partner.