SonicWall Extended Service for 700 Series – 3 Year Support

Protect your SonicWall investment with a comprehensive Extended Service plan crafted for the 700 Series. This 3-year program blends dependable support, fast response times, and flexible service options to maximize uptime, safeguard your network, and maintain optimal security performance. Designed for busy environments—from small offices to growing enterprises—this service helps you stay ahead of threats and smoothly navigate device maintenance without interrupting your operations.

• Comprehensive 3-year coverage: This Extended Service delivers long-term protection for your SonicWall 700 Series firewall, ensuring continued reliability, predictable budgeting, and sustained performance. With a three-year horizon, you can plan upgrades and maintenance with confidence, knowing you have a dedicated support framework to back your security infrastructure.
• 8x5 support with Next Business Day hardware replacement: Benefit from business-hour technical assistance and a fast hardware replacement SLA that minimizes downtime. When issues arise, you’ll have access to knowledgeable engineers who can diagnose problems, guide configurations, and coordinate rapid replacement to keep critical security controls in place without extended outages.
• Flexible service delivery: Carry-in or Exchange: Choose the most convenient service method for your site. Carry-in options let you bring your device to an authorized service center for quick turnaround, while Exchange provides a streamlined path to hardware replacement that reduces on-site disruption and keeps your network protected.
• Proactive problem resolution: This plan emphasizes proactive support, including troubleshooting assistance, configuration review, and best-practice recommendations. You’ll gain access to experienced professionals who can help you optimize firewall policies, update firmware safely, and resolve recurring issues before they impact operations.
• Maximized uptime and performance: By combining fast response times, reliable hardware replacement, and ongoing expert guidance, the extended service helps preserve your security posture, minimize total cost of ownership, and ensure your 700 Series appliance operates at peak efficiency for the life of the contract.

Technical Details of SonicWall Service/Support - Extended Service (3 Year) for 700 Series

• Service duration: 3 years
• Coverage: 8x5 support with Next Business Day hardware replacement
• Delivery options: Carry-in or Exchange
• Applicable devices: SonicWall 700 Series firewalls
• Inclusions: Hardware replacement and technical support for covered devices
• Activation: Requires service registration with SonicWall or an authorized partner

How to install SonicWall Service/Support - Extended Service

Activating the Extended Service is straightforward and designed to minimize friction so you can quickly secure your device and begin receiving support when you need it most. Follow these steps to ensure your coverage is properly configured and ready for use:

• Gather essential device details, including the SonicWall 700 Series model, serial number, and any existing service contracts or purchase documentation.
• Confirm your eligibility for the Extended Service and complete the purchase or renewal through your authorized SonicWall partner or directly with SonicWall.
• Receive your service contract or activation code and prepare to link the service to your device in the SonicWall customer portal or via your partner portal.
• Register the service by entering the device serial number, model, and the activation code or contract ID to associate the coverage with your 700 Series firewall.
• Choose your preferred service delivery method (Carry-in or Exchange) and confirm the 8x5 support window and Next Business Day hardware replacement as part of the service level.
• Keep confirmation details, contract IDs, and contact information ready for future support requests or renewal reminders.
• Test coverage by initiating a service ticket through your SonicWall support channel to verify that the 3-year extension is active and properly linked to your device.
• Assign maintenance windows and notification preferences to ensure you receive timely alerts about firmware updates, policy recommendations, and security advisories related to your 700 Series.

Frequently asked questions

• Q: What does the 3-year Extended Service include?
  A: It provides three years of coverage with 8x5 support, Next Business Day hardware replacement, and Carry-in or Exchange service options for SonicWall 700 Series devices.
• Q: Which devices are eligible?
  A: SonicWall 700 Series firewall devices are eligible for this Extended Service plan, enabling comprehensive protection across your core security stack.
• Q: How do I obtain service support?
  A: Activate the service through SonicWall or an authorized partner by linking your device serial number and service contract details. When you need help, contact the support team to open a case and initiate the agreed service level.
• Q: Are there downtime guarantees?
  A: The plan includes Next Business Day hardware replacement to minimize downtime, subject to eligibility and service terms. Remote troubleshooting may also help resolve issues without hardware replacement when possible.
• Q: Can I upgrade or extend this service?
  A: Upgrades or extensions can be discussed with your SonicWall representative or partner at the time of purchase or renewal to align with evolving security needs.