SonicWall Service/Support – Extended Service (3-Year) for TZ670 Series

Protect your SonicWall TZ670 deployment with a trusted Extended Service plan that delivers round-the-clock expertise, rapid hardware replacement, and flexible service options designed to minimize downtime and maximize productivity. This 3-year program ensures you have dependable coverage for critical security infrastructure, so you can focus on your business while SonicWall takes care of the rest. With 24x7 support, Next Business Day hardware replacement, and convenient carry-in or exchange options, you gain peace of mind and predictable total cost of ownership for your TZ670 series devices.

• Around-the-clock expert support and proactive case handling: Access SonicWall-certified engineers 24/7 to troubleshoot, optimize configurations, and resolve security or firmware questions quickly, so you stay ahead of threats and performance bottlenecks without long wait times.
• Next Business Day hardware replacement: When a failure occurs, you’re covered by a fast, reliable replacement service that delivers a functioning unit the next business day, minimizing downtime and keeping your network security posture intact.
• Flexible damage-control options: Choose Carry-in or Exchange as your hardware recovery method, reducing the risk of shipping damage and providing a practical path to getting you back online with minimal disruption.
• Three-year duration for steady productivity: A long-term service commitment protects your investment, supports budgeting, and aligns with device refresh cycles so your security stack remains current and effective.
• Simple activation and scalable coverage for TZ670 Series: Designed to fit small teams up to large enterprises, this extended service streamlines enrollment, easy upgrades, and ongoing access to advanced support resources as your environment evolves.

Technical Details of SonicWall Service/Support – Extended Service for TZ670 Series

• Service duration: 3 years of ongoing coverage from the date of activation.
• Support level: 24x7 access to technical support for issue triage, configuration guidance, and credentialed assistance with TZ670 Series appliances.
• Hardware replacement: Advanced Next Business Day hardware replacement to minimize downtime after approved service requests.
• Replacement options: Carry-in or Exchange-based hardware recovery to suit your operational needs and regional capabilities.
• Device coverage: Specifically tailored for SonicWall TZ670 Series security appliances, ensuring compatibility and streamlined service management within your security stack.

How to install SonicWall Service/Support – Extended Service

Activating and using this Extended Service is straightforward. Follow these steps to ensure you receive the full benefits and continuous protection for your TZ670 Series devices:

• Verify eligibility: Confirm that your TZ670 Series device is within the TZ670 product family and that you are eligible for the 3-year Extended Service plan.
• Obtain service credentials: Work with your SonicWall account representative or authorized reseller to initiate the extension and receive the service contract number or reference details.
• Register the service: Log in to your SonicWall/MySonicWall portal or your reseller portal to register the Extended Service against the device serial number(s) and contract information.
• Confirm service levels: Verify that 24x7 support and Next Business Day hardware replacement are active, and choose your preferred hardware recovery method (Carry-in or Exchange) if applicable.
• Maintain records and readiness: Save the service contract information, replacement process guidelines, and contact details for rapid escalation in case of issues; keep device serials and locations up to date for faster service initiation.

Frequently asked questions

• Q: What devices are covered by this Extended Service? A: This Extended Service is specifically designed for SonicWall TZ670 Series appliances and provides 3-year coverage, 24x7 support, and hardware replacement options.
• Q: What does the service include? A: The plan includes 24x7 technical support, Next Business Day advanced hardware replacement, and flexible hardware recovery options such as Carry-in or Exchange, all for a 3-year period.
• Q: How quickly can I receive a replacement hardware unit? A: Replacement hardware is typically delivered by the Next Business Day service after the service request has been approved, subject to geographic availability and shipping constraints.
• Q: How do I activate the Extended Service? A: Activation generally requires an active SonicWall account, the TZ670 device serial number, and a service contract or reference number provided by your reseller or SonicWall representative. Activation steps are completed in the MySonicWall portal or via your account manager.
• Q: Is support available around the world? A: The plan is designed to provide comprehensive 24x7 support, but actual availability can vary by region. Your service contract will specify coverage locations and any regional nuances.