SonicWall TZ570w 5-Year Extended Service & Support

Protect your SonicWall TZ570w investment with a comprehensive, 5-year Extended Service & Support plan designed to keep your firewall operating at peak performance. This service delivers around-the-clock peace of mind with 24 x 7 access to expert support and Next Business Day hardware replacement, plus flexible carry-in and exchange options. By choosing this extended coverage, you gain predictable total cost of ownership, faster recovery from incidents, and a proactive maintenance approach that helps you maximize uptime and security in today’s demanding network environments.

• 24 x 7 access to technical support with Next Business Day hardware replacement ensures rapid resolution and minimal downtime when issues arise.
• Five-year service duration provides long-term protection, delivering stable budgeting and sustained performance for your TZ570w appliance.
• Carry-in and Exchange options give you flexible repair paths, reducing risk from shipping and enabling faster service delivery depending on your location.
• Advance hardware replacement speeds up recovery time, delivering replacement hardware quickly so your network stays online and protected.
• Predictable total cost of ownership by consolidating support under a single contract and avoiding surprise repair expenses over the life of the device.

Technical Details of SonicWall TZ570w Extended Service - 5 Year

• Service duration: 5 years
• Coverage: 24 x 7 support with Next Business Day hardware replacement
• Replacement options: Advance hardware replacement; Carry-in or Exchange
• Device compatibility: SonicWall TZ570w family
• Response and resolution: Around-the-clock access to support personnel with expedited hardware replacement on business days

How to Install SonicWall TZ570w 5-Year Extended Service

Activating this extended service is quick and straightforward, designed to integrate with your existing SonicWall account and device inventory. Follow these steps to ensure your TZ570w is covered and ready to receive proactive support when you need it most:

Step 1: Confirm eligibility and purchase the 5-year Extended Service for your TZ570w device. Ensure you have the correct device model and serial number ready for registration.

Step 2: Log in to your MySonicWall account or create one if you don’t already have an account. This centralized portal is where you manage licenses, warranties, and service contracts.

Step 3: Add or attach the Extended Service contract to your TZ570w. In your device list, select the TZ570w and apply the 5-year service plan to ensure proper coverage and billing alignment.

Step 4: Verify activation. After attaching the contract, confirm that the service status shows as active for the TZ570w, and note any service contract numbers or reference IDs for future support requests.

Step 5: Maintain ongoing readiness. Keep your device information up to date, including any changes in location, contact details, or administrative ownership, so SonicWall can reach you quickly in the event of a hardware issue requiring replacement or service outreach.

Step 6: When service events occur, contact SonicWall support via your account or preferred channel. Provide the TZ570w serial number, contract reference, and a concise description of the issue to accelerate triage and dispatch of replacement hardware if applicable.

Step 7: Leverage the benefits. If a hardware fault is identified, you can opt for Next Business Day replacement to minimize downtime, or choose the Carry-in/Exchange option based on your operational needs and geographic location. Your service terms will guide whether a repair or replacement is more appropriate for the incident.

Step 8: Review ongoing coverage. Periodically review your service calendar to ensure the 5-year window remains in effect, and update details as your network evolves. Regular checks help you maximize the value of the extended service and maintain predictable budgeting.

Frequently asked questions

• Q: What does the 5-year Extended Service cover for the TZ570w?

  A: The plan provides 24 x 7 access to support, Next Business Day hardware replacement, and flexible repair options (Carry-in or Exchange) for a full 5-year term, helping keep your TZ570w online and secure with rapid response to hardware issues.

• Q: What is Next Business Day hardware replacement?

  A: When a hardware fault is identified under service, SonicWall arranges hardware replacement that is typically shipped for delivery on the next business day, minimizing downtime and speeding recovery.

• Q: What is the difference between Carry-in and Exchange options?

  A: Carry-in allows you to bring the TZ570w device to an authorized service location for repair, reducing shipping risk and often enabling quicker local service. Exchange provides a replacement unit sent to you, enabling rapid deployment with minimal wait time.

• Q: How do I activate or manage the Extended Service?

  A: Activation is done through your MySonicWall account. Attach the 5-year Extended Service contract to your TZ570w device in the device list, verify the status, and keep contract numbers handy for support interactions.

• Q: Will this service affect software updates or firmware maintenance?

  A: The Extended Service focuses on hardware availability, proactive maintenance coordination, and support response times. It complements existing software update processes by ensuring hardware reliability and rapid issue resolution when hardware-related problems occur.

• Q: Is this service transferable if I move or resell the TZ570w?

  A: Transferability details are specified in the service terms. If you plan to relocate or reassign the device, contact SonicWall support to confirm eligibility and any steps needed to maintain continuous coverage.