SonicWall Service/Support — Extended Service (5 Year) for TZ670 Series — 24x7 Support with Next Business Day Hardware Replacement

Protect your SonicWall TZ670 firewall with a comprehensive Extended Service and Support plan designed for businesses that demand maximum uptime, predictable budgeting, and proven reliability. This 5-year program from SonicWall Inc. delivers around-the-clock technical assistance, rapid hardware replacement, and flexible service options to keep your security infrastructure performing at its best. Whether you are safeguarding a small office, a growing enterprise, or a managed security environment, this extended service provides the peace of mind you need to focus on what matters most—your business.

• 24x7 support for the TZ670 series: Access seasoned security engineers and product experts any time of day or night. This around-the-clock coverage helps minimize downtime during critical incidents and accelerates issue resolution, ensuring your network remains protected and productive.
• Next Business Day advanced hardware replacement: When a hardware fault occurs, a replacement unit is shipped the next business day, reducing mean time to repair and keeping your firewall protection online with minimal disruption.
• Carry-in service option: For situations where on-site or doorstep hardware exchange is less feasible, the carry-in option lets you bring the device to a service center to expedite repairs and maintain control over the repair process.
• Five-year duration: A long-term service commitment that delivers predictable total cost of ownership (TCO), simplified budgeting, and continuous protection for your TZ670 infrastructure without the need for frequent renewals.
• Optimized for TZ670 series: The service is specifically aligned with the TZ670 hardware, ensuring compatibility, best-practice support, and efficient handling of firmware updates, security patches, and configuration advice tailored to this platform.

Technical Details of SonicWall TZ670 Series Extended Service (5-Year)

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install SonicWall Service/Support — Extended Service

Activating this extended service is a straightforward process designed to minimize admin overhead while maximizing protection for your TZ670 deployment. After purchase, you’ll typically receive activation instructions or a service enrollment link from SonicWall or your service provider. Follow these steps to ensure your coverage is applied correctly and ready to use:

• Log in to your MySonicWall account or the authorized management portal provided by your reseller or SonicWall partner.
• Navigate to the service or licenses section and locate the TZ670 Series Extended Service (5-Year) option. Confirm eligibility and the exact device(s) to which the coverage will apply.
• Enter the device’s serial number and, if required, the SKU or model identifier for the TZ670. This helps IP-based and hardware-based entitlements map correctly to your appliance.
• Choose your preferred service level within the extended plan (24x7 with Next Business Day hardware replacement, or carry-in options as applicable) and submit the activation request.
• Record the confirmation details, including activation date, service level, and renewal terms. Store these in your asset management system and share with your IT and security teams to ensure proper incident response planning and renewal scheduling.

Frequently asked questions

• What does the 5-year Extended Service include? The plan provides 24x7 technical support, Next Business Day hardware replacement, a carry-in option, and long-term coverage specifically designed for the TZ670 series. It is intended to extend the standard warranty and support window, delivering consistent access to expertise and parts over a multi-year period.
• What is Next Business Day hardware replacement? If a covered device experiences a qualifying hardware failure, a replacement unit is shipped the next business day. This minimizes unplanned downtime and helps preserve security posture during remediation. In some regions or for certain configurations, the exact service level may vary; regional terms will apply.
• Does the service include firmware updates and security patches? Yes. Extended service generally encompasses ongoing maintenance support, which includes access to firmware updates, security patches, and guidance on best practices to keep your TZ670 protected. License terms and eligibility apply, and updates are typically provided in line with SonicWall’s published support policy.
• Can I renew or transfer this service? The 5-year plan is designed to be renewable at the end of the term and can be transferred to a replacement device that meets the program’s eligibility criteria, subject to approval and proper documentation. Check with your reseller or SonicWall representative for exact transfer rules and renewal options.
• How do I file a service request or claim? Use the SonicWall support portal or your reseller’s support channel. Have ready the device serial number, proof of purchase, and a clear description of the issue. The 24x7 support line can assist with escalation, diagnostics, and coordinating hardware replacement when applicable.

This Extended Service is designed to balance robust protection with predictable costs. By extending coverage to five years, organizations gain stability in budgeting and fewer surprises in the event of hardware failures or security events. The TZ670 series is purpose-built for secure, scalable performance in diverse environments, and pairing it with a 5-year service plan ensures you have the right level of support to maintain optimal firewall operations—across upgrades, patches, and routine maintenance. With 24x7 access to skilled engineers, you benefit from fast issue resolution and proactive guidance on hardening configurations, secure remote access, VPN best practices, and malware protection strategies.

For businesses prioritizing uptime and resilience, this combination of hardware-focused replacement, continuous access to expert Cisco-style security engineering (in SonicWall’s ecosystem), and a long-term, stable pricing model makes the Extended Service a compelling choice. It aligns with IT teams’ needs to minimize risk, plan ahead, and maintain security posture without the unpredictability that can come with ad-hoc support agreements. Whether you’re protecting a single TZ670 gateway or coordinating multiple devices across a distributed network, the 5-year Extended Service from SonicWall Inc. provides a clear path to reliable operation and sustained security investments.