SonicWall Service/Support Extended Service – 5 Year (TZ570 Series, 8x5, Next Business Day)

This 5-year SonicWall Extended Service & Support plan is designed to maximize uptime and safeguard your TZ570 Series deployment with practical, business-friendly coverage. With 8x5 expert assistance, Next Business Day hardware replacement, and flexible carry-in or exchange options, you gain reliable support you can depend on during mission-critical periods. This service is tailored to keep your SonicWall TZ570 devices performing at peak efficiency, so you can focus on your core business without worrying about unexpected hardware downtime or support delays.

• Peace of mind for 5 years: A long-term service plan that extends your device’s life with robust coverage, helping you avoid costly downtime and unplanned replacement costs.
• 8x5 expert support: Access experienced SonicWall engineers during standard business hours, ensuring you receive timely guidance and issue resolution when you need it most.
• Next Business Day hardware replacement: When a hardware failure occurs, you can expect accelerated replacement to minimize downtime and keep your network secure and online.
• Flexible delivery options: Carry-in or Exchange options are available, offering practical ways to get your device repaired or replaced without risking transport damage or lengthy wait times.
• Works with TZ570 Series: Specifically designed to complement SonicWall TZ570 deployments, ensuring compatibility, rapid service activation, and streamlined support workflows.

Technical Details of SonicWall Service/Support

• Service duration: 5 years of extended service and support.
• Coverage window: 8x5 business hours for technical support requests (excluding holidays and weekends, per policy).
• Response and resolution: Next Business Day advanced hardware replacement to minimize downtime and maintain network reliability.
• Delivery options: Carry-in or Exchange, depending on policy and location to suit operational needs and reduce shipping risk.
• Supported product family: SonicWall TZ570 Series devices and related hardware under eligible service.
• Manufacturer: SonicWall Inc.
• Service type: Extended Service & Support (hardware-focused coverage with proactive replacement).
• Activation and eligibility: Requires purchase and activation through an approved SonicWall channel; assignment to the TZ570 device in the customer’s SonicWall account or portal as directed by the provider.

how to install SonicWall Service/Support

• 1. Verify eligibility: Confirm that your TZ570 Series device is covered under the 5-year Extended Service & Support plan and that you’ve completed any required activation steps with SonicWall or your authorized reseller.
• 2. Activate the service: Log in to your SonicWall account or partner portal and activate the Extended Service & Support for the TZ570 device, ensuring the service is linked to the correct serial number or SKU.
• 3. Register the asset: If required, register your TZ570 hardware in the SonicWall management console or customer portal to associate it with your active service contract.
• 4. Understand the support options: Familiarize yourself with the 8x5 support hours, Next Business Day replacement process, and the available carry-in or exchange pathways so you know what to expect when a hardware issue arises.
• 5. Initiate a service request when needed: In the event of a hardware fault, contact SonicWall support through the designated channel, reference your 5-year Extended Service & Support contract, and select the Next Business Day replacement option or carry-in arrangement as appropriate.

Frequently asked questions

• Q: What does this Extended Service cover? A: It provides a 5-year extended service and support plan for TZ570 Series devices, including 8x5 technical support, Next Business Day hardware replacement, and carry-in or exchange options to minimize downtime.
• Q: Which devices are eligible? A: The service is designed for SonicWall TZ570 Series devices and related hardware that are covered under the Extended Service & Support contract.
• Q: How fast is Next Business Day replacement? A: Replacements are typically fulfilled on the next business day after case approval, subject to eligibility, location, and courier scheduling. Availability may vary by region.
• Q: Do I need to ship the failed unit? A: If you choose the “Exchange” option, a replacement unit is sent and you return the failed unit via the provided instructions. If you select “Carry-in,” you bring the device to an approved location for service.
• Q: How do I claim or activate the service? A: Activation usually occurs through your SonicWall account or through your authorized reseller. Ensure the device serial/SKU is linked to the 5-year Extended Service & Support contract in your account.