SonicWall Standard Support - Extended Service (2 Year) – NSSP 11700

Protect your SonicWall deployment with a reliable, extended Standard Support plan designed to keep your network security appliances running at peak performance. This 2-year Extended Service delivers proactive maintenance, rapid response, and predictable costs—so you can focus on safeguarding your business without worrying about unexpected downtime or escalating support expenses. Built around a service depot framework and a next-business-day hardware replacement option, it’s engineered to minimize disruption, maximize uptime, and extend the life of your SonicWall investment. With Exchange Keeps and fast, dependable service, you gain continuous access to necessary expertise, spare parts, and accelerated problem resolution whenever you need it most.

• Extended coverage for two years: Lock in your protection with a dedicated 24-month service window that provides ongoing access to engineering-grade support, firmware recommendations, and proactive health checks, helping you avoid costly outages and maintain compliance with evolving security requirements.
• Service Depot for efficient repairs: When equipment needs attention, service depot facilities ensure fast, reliable, and cost-effective handling of repairs or parts replacement, so your devices return to operation quickly and with minimal business impact.
• Next Business Day - Advance Hardware Replacement: Benefiting from a rapid response, this feature guarantees hardware replacements are shipped by the next business day, reducing downtime and restoring protection with minimal delay after an issue is identified.
• Exchange Keeps for continuity: Exchange Keeps helps maintain system availability by enabling seamless part exchanges, reducing the risk of extended service interruptions and ensuring your security posture remains intact during maintenance.
• Predictable total cost of ownership: With a fixed-term, clearly defined support agreement, you can forecast expenses accurately, avoiding unexpected bills and budgeting more effectively for future upgrades and expansions.

Technical Details of SonicWall Standard Support - Extended Service - 2 Year - NSSP 11700

• Service Type: Extended Standard Support for SonicWall NSsp 11700 hardware and related software components.
• Coverage Duration: 24 months from the date of activation or purchase, providing continued access to service, replacements, and entitlement benefits throughout the term.
• Replacement Service: Includes hardware replacement through the service depot program, with rapid fulfillment to minimize network downtime.
• Response Time: Next Business Day - Advance Hardware Replacement ensures timely fulfillment of replacement parts and devices to expedite restoration.
• Delivery Model: Service Depot-based support with exchange options to maintain operational continuity during maintenance windows.
• Eligibility: Applicable to supported SonicWall NSsp 11700 solutions under the Standard Support Extended Service program; activation upon purchase/registry with the authorized provider.
• Key Benefits: Reduced risk of downtime, improved predictability of maintenance costs, and access to rapid escalation and engineering guidance when addressing security or performance concerns.

How to install SonicWall Standard Support

Enrolling in the SonicWall Standard Support Extended Service is a straightforward process designed to minimize administrative overhead while maximizing protection for your network. Follow these steps to activate and optimize your coverage so you can reap the full benefits of the plan.

Step 1: Confirm eligibility and purchase details. Verify that your SonicWall NSsp 11700 device or relevant hardware is currently supported under the Standard Support Extended Service program and that the 2-year term you select aligns with your procurement timeline. If you are renewing, ensure your prior contract is active or recently concluded to avoid gaps in coverage.

Step 2: Gather essential information. You’ll typically need your device serial number, model information, and proof of purchase or previous contract details. Having the exact SKU and activation date handy will streamline enrollment and help ensure your service begins on the correct date.

Step 3: Initiate enrollment through your SonicWall partner or the official support portal. Work with your accredited reseller or the SonicWall support channel to submit the contract details for activation. During this step, you’ll specify the desired service level, confirm the 2-year term, and designate the device(s) covered under the extension.

Step 4: Verify and confirm coverage. After submission, you should receive confirmation of activation, including the effective start date, coverage end date, and any applicable service credits or delivery timelines. Review the included benefits, such as Next Business Day Advance Hardware Replacement and the Service Depot workflow, to align expectations with your operational needs.

Step 5: Prepare your device and support contacts. Maintain up-to-date contact information, escalation contacts, and serial numbers. Ensure your device is registered in the SonicWall customer portal with current firmware and security updates to maximize compatibility with the extended service. Establish clear internal procedures for reporting issues and requesting replacements under the service terms.

Step 6: Leverage the service during incidents. In the event of a hardware or performance issue, open a service ticket with the designated support channel. Provide relevant data, such as logs, recent configurations, and steps to reproduce the problem, to enable a swift diagnosis and an orderly replacement if required. With Next Business Day Replacement, you’ll often have a replacement device or component on its way promptly, minimizing downtime and preserving security postures.

Step 7: Monitor renewal opportunities. As the 2-year term approaches its end, review your evolving security requirements and budget. Engage with your partner to discuss renewal options, potential upgrades to newer SonicWall platforms, and additional support enhancements that may benefit your expanding network architecture.

Frequently asked questions

• Q: What does the SonicWall Standard Support Extended Service include?
  A: It provides two years of extended coverage for SonicWall NSsp 11700 devices, including hardware replacement via service depot, Exchange Keeps options to maintain continuity, and Next Business Day - Advance Hardware Replacement to minimize downtime. The plan also offers predictable costs and ongoing access to professional support and recommended firmware guidance.
• Q: How long does the coverage last?
  A: The Extended Service lasts 24 months from activation, covering eligible devices and ensuring continued support throughout the term.
• Q: What is Next Business Day - Advance Hardware Replacement?
  A: This feature guarantees that replacement hardware is shipped by the next business day after the service event is confirmed, helping you restore operations quickly and reduce disruption to your security posture.
• Q: Can I transfer this service to a different device?
  A: Transfers and eligibility depend on the terms of the contract and the policies of your SonicWall partner. It is typically managed through the reseller or support portal during enrollment, with approvals based on device compatibility and contract terms.
• Q: How do I activate or renew the Extended Service?
  A: Activation is completed through your SonicWall partner or support portal by submitting device details and contract terms. Renewal is coordinated with your provider as the current term nears expiration, allowing you to extend protection and maintain continuity of coverage.
• Q: What if I experience a hardware fault outside business hours?
  A: The standard service framework emphasizes Next Business Day replacement, which typically accelerates parts and hardware shipping. If you encounter an incident outside regular hours, open a ticket as soon as possible to initiate the escalation and replacement process according to the contract terms.