SonicWall Standard Support - Extended Service (3 Year)

Protect your SonicWall NSSP 11700 investment with a comprehensive, long-term support plan designed to keep your security infrastructure running at peak performance. SonicWall Standard Support - Extended Service for 3 years delivers proactive maintenance, rapid issue resolution, and a seamless, predictable experience that lowers total cost of ownership. With Service Depot access, Next Business Day - Advanced Hardware Replacement, and a clearly defined service scope, this plan minimizes downtime, maximizes uptime, and ensures you have reliable protection for your SSL VPNs, firewalls, and other critical security appliances. Whether you’re managing a small business or a large enterprise, this extended service helps you stay ahead of threats while preserving operational efficiency and budget certainty.

• Predictable total cost of ownership and peace of mind. This extended service delivers a fixed, transparent cost for three years, reducing budget surprises and simplifying procurement. With ongoing maintenance, firmware updates, and hardware support included, you can plan confidently for the long term without worrying about unexpected repair bills or extended downtime.
• Service Depot location for convenience and ease of operation. Service Depot support brings the service experience closer to your location, enabling streamlined logistics, faster issue resolution, and improved collaboration with your IT team. This setup helps minimize disruption during maintenance windows and accelerates the path to full normalization after any incident.
• Next Business Day - Advance Hardware Replacement for maximum reliability. When hardware issues arise, you’ll benefit from rapid replacement with the Next Business Day policy. This ensures critical SonicWall components are swapped quickly, reducing downtime and keeping your security perimeter operational even during hardware failures or malfunctions.
• Three-year coverage to safeguard security posture and compliance. A full 3-year duration keeps your NSSP 11700 environment consistently covered, protecting against firmware lags, known vulnerabilities, and performance degradation that can occur over time. The extended term aligns with procurement cycles and replacement planning, helping you maintain a strong security posture without gaps in support.
• Designed for NSSP 11700 and related SonicWall devices with optimized assistance. This Standard Support extension is tailored for the NSSP 11700 line and compatible SonicWall appliances, ensuring you receive tailored guidance, priority access to expertise, and maintenance that aligns with your device’s specifications and deployment scenario.

Technical Details of SonicWall Standard Support - Extended Service - 3 Year

• Service type: Standard Support - Extended Service
• Coverage duration: 3 years from the service start date (as defined by the purchase/activation record)
• Hardware replacement: Next Business Day - Advanced Hardware Replacement
• Service location: Service Depot-based support to facilitate efficient logistics and repair workflows
• Applicable products: NSSP 11700 and related SonicWall devices
• Notes: Exact specifications, SKU/UPC references, and eligibility details are captured in the vendor’s specifications documentation and procurement records

How to install SonicWall Standard Support

• Step 1: Confirm eligibility and purchase the Extended Service for your SonicWall NSSP 11700 device through your reseller or the official SonicWall support portal. Ensure you have the device’s serial number, SKU, and purchase date handy.
• Step 2: Gather device details including model, serial number, and current firmware version to align the service with the correct hardware profile and maintenance window.
• Step 3: Activate the extended service by linking it to your SonicWall account or via your reseller. Complete any required registration steps and acknowledge the service terms and renewal cycles to lock in coverage.
• Step 4: Confirm the service start date and ensure the NSSP 11700 device is listed under your active support profile. If applicable, update asset records to reflect the extended 3-year plan for accurate asset management and reporting.
• Step 5: Review the hardware replacement process and escalation path. Understand how Next Business Day replacement is triggered, how to report a fault, and the required RMA steps to minimize downtime and expedite service delivery.

Frequently asked questions

• Q: What does the SonicWall Standard Support - Extended Service include?

  A: It provides ongoing maintenance and support for three years, including access to SonicWall technical expertise, firmware updates where applicable, proactive monitoring where offered, Service Depot support, and Next Business Day - Advance Hardware Replacement to minimize downtime on covered hardware.

• Q: How long does the coverage last?

  A: The Extended Service spans 3 years from the designated service start date, giving you a long-term, predictable support window for your NSSP 11700 and related SonicWall devices.

• Q: What is Next Business Day - Advance Hardware Replacement?

  A: It is a rapid hardware replacement service that ensures replacement components arrive and are installed or exchanged the next business day after a fault is confirmed, helping reduce downtime and maintain security operations.

• Q: What are Service Depot benefits?

  A: Service Depot brings dispatch and repair services closer to your site, streamlining logistics, speeding the repair cycle, and coordinating with your IT team to minimize operational disruption during maintenance or replacement tasks.

• Q: Is this service suitable for NSSP 11700?

  A: Yes. The Extended Service is designed to support NSSP 11700 and related SonicWall devices, ensuring compatibility, timely updates, and tailored assistance for your specific hardware and deployment.

• Q: How do I renew or extend the service after three years?

  A: Renewal options are typically available through SonicWall or your authorized reseller. Plan ahead by coordinating with your procurement team to align renewal dates with your hardware refresh cycles and security upgrade timelines.