SonicWall Standard Support - Extended Service - 5 Year for NSA 10700

Maximize uptime, security, and predictable budgeting with SonicWall Standard Support — Extended Service for the NSA 10700. This 5-year service plan provides a reliable foundation for enterprise firewall deployments, delivering fast, cost-effective hardware replacement and comprehensive technical support through SonicWall's Service Depot. With Next Business Day - Advance Hardware Replacement, you gain peace of mind knowing your security appliance will be backed by a proven service network that minimizes downtime and preserves business continuity. This extended service is designed to align with hardware refresh cycles and evolving threat landscapes, ensuring your NSA 10700 remains resilient, up-to-date, and optimized for demanding security environments. By choosing the 5-year extended coverage, organizations can forecast maintenance expenses, avoid surprise repair costs, and lock in a favorable total cost of ownership while keeping critical security infrastructure current and effective.

• Predictable total cost of ownership: A long-term service commitment locks in maintenance expenses, reduces surprise charges, and simplifies budgeting for IT security infrastructure. With a fixed 5-year plan, you can plan for upgrades, replacements, and support costs without fluctuating bills.
• Fast, reliable response with Next Business Day hardware replacement: When a hardware issue arises, your device is replaced quickly to minimize downtime and preserve your security perimeter. The Next Business Day promise ensures rapid recovery and steady protection for mission-critical networks.
• Service Depot for efficient, cost-effective support: Leveraged spare parts, streamlined logistics, and standardized processes deliver quick turnarounds and dependable service outcomes. This reduces operational disruption and accelerates resumption of normal security operations.
• 5-year coverage tailored for NSA 10700 deployments: The extended service is designed to align with the lifecycle of high-end security appliances, promoting maximum productivity, timely results, and continuous protection for complex environments.
• Priority access to SonicWall expertise: Exclusive support channels, software updates, and proactive maintenance guidance help you optimize firewall performance, detect issues earlier, and strengthen your security posture against evolving threats.

Technical Details of SonicWall Standard Support

• Service type: Extended Service — SonicWall Standard Support for the NSA 10700 platform.
• Duration: 5 years from activation.
• Device compatibility: SonicWall NSA 10700 and related 10700-series devices.
• Response and replacement: Next Business Day - Advanced Hardware Replacement via Service Depot. If a covered hardware fault occurs, SonicWall arranges replacement to minimize downtime.
• Delivery model: Service Depot-based support with remote diagnostics, parts shipment, and processor-level escalation as needed.
• What’s included: Access to SonicWall technical support, firmware and software updates available during the term, and authorized hardware replacement coverage.
• Activation & enrollment: Activation through the MySonicWall portal by linking the 5-year Extended Service to the device serial number and service contract.
• Renewal guidance: Renewal can be arranged before term expiration to maintain continuous coverage and avoid gaps in service.

How to install SonicWall Standard Support

• Step 1: Gather your NSA 10700 device serial number, proof of purchase, and any related order or contract identifiers.
• Step 2: Sign in to the MySonicWall portal with your administrator credentials and navigate to the Support or Service Contracts area.
• Step 3: Add or redeem the 5-year Extended Service against the NSA 10700 by entering the device serial number and selecting the appropriate service plan.
• Step 4: Confirm activation details, review coverage start date, and save the contract reference for future renewals and RMAs.
• Step 5: Verify coverage in the device dashboard or service contracts page, and ensure the NSA 10700 is associated with the extended service.
• Step 6: In the event of a hardware fault, contact SonicWall Support to initiate a Next Business Day hardware replacement request through the Service Depot workflow, providing serial number and fault details.

Frequently asked questions

• Q: What does the 5-year Extended Service include?
  A: It covers hardware replacement via Service Depot, Next Business Day - Advanced Hardware Replacement, access to SonicWall technical support, and eligibility for product updates and patches during the term of coverage for the NSA 10700.
• Q: What does Next Business Day hardware replacement mean?
  A: If a covered hardware component fails, SonicWall will arrange and ship a replacement by the next business day, enabling rapid recovery and reduced system downtime.
• Q: How do I activate or renew this service?
  A: Activation is done through the MySonicWall portal by linking the 5-year Extended Service to your device’s serial number. Renewal is performed through the same portal or via your SonicWall account representative to ensure uninterrupted coverage.
• Q: Does the service include on-site support?
  A: The standard coverage is delivered primarily through Service Depot with mail-in or courier-based replacement. On-site service may be available as an add-on or through alternate plans; check with your account executive for options and pricing.
• Q: Is this compatible with my NSA 10700 device?
  A: Yes. This 5-year Extended Service is specifically designed for the SonicWall NSA 10700 platform and related 10700-series devices to ensure continuity and security coverage.
• Q: Are firmware updates included during the term?
  A: Yes. The plan provides access to eligible firmware and software updates during the term, helping keep your security appliance current with fixes and improvements.