SonicWall Extended Support - 1 Year (24x7, Next Business Day)

Keep your SonicWall NSSP 11700 protected with a robust year-long extended service that delivers reliability you can count on. This offering brings round-the-clock technical support, rapid issue resolution, and proactive coverage designed to minimize downtime and optimize total cost of ownership. With 24x7 access to experienced engineers, a Next Business Day hardware replacement option, and a dependable service depot framework, you gain predictable, performance-focused protection for your critical security infrastructure. Whether you are safeguarding a small business or an enterprise edge, this 1-year extended service is crafted to maintain your firewall, preserve network uptime, and simplify your operational planning without sacrificing security posture.

• Comprehensive 24x7 support: Access SonicWall experts anytime for incident diagnosis, troubleshooting guidance, and escalation to senior engineers. This continuous coverage helps ensure complex firewall issues are identified and addressed quickly, reducing mean time to restoration and allowing your security team to stay focused on normal operations rather than firefighting outages. With NSSP 11700 in scope, you benefit from specialized, device-specific assistance tailored to your hardware and deployment environment.
• 1-year service term for predictable budgeting: The extended service is designed to provide a stable, upfront cost for a full year of protection. By locking in a 12-month coverage window, you can forecast maintenance expenses more accurately, plan upgrades with confidence, and avoid unexpected charges during critical security campaigns. The term aligns with typical enterprise procurement cycles, making renewal straightforward when it’s time to continue protection beyond the initial period.
• Next Business Day hardware replacement: When hardware components fail or exhibit issues that cannot be resolved remotely, the service offers advance hardware replacement with a next-business-day response. This SLA-focused approach minimizes downtime and helps ensure your network remains operational while replacement parts or units are prepared, tested, and shipped. The predictable turnaround supports business continuity even in high-demand environments where uptime is non-negotiable.
• Service depot and exchange model for rapid restoration: The combination of service depot capabilities and exchange-based replacement means your security stack is restored quickly with minimal disruption. This model prioritizes rapid delivery of replacement devices or components, streamlining the path from fault detection to full service restoration. It’s designed to reduce the impact of hardware faults on security policies, VPNs, and threat prevention mechanisms that rely on continuous availability.
• Flexible activation with vendor support: Activation is typically managed via SonicWall or an authorized reseller, with terms tailored to your region and device. The program supports straightforward enrollment for NSSP 11700 deployments, helping you onboard coverage without lengthy administrative processes. Renewal options are available to extend protection, allowing you to maintain consistent security posture while keeping procurement simple and efficient.

Technical Details of SonicWall Support - Extended Service - 1 Year

• Coverage duration: 1-year service term from activation for SonicWall NSSP 11700 devices, with renewal options available to extend protection beyond the initial period.
• Support levels: 24x7 access to SonicWall technical experts for incident diagnosis, troubleshooting, and escalation to ensure problems are resolved quickly and accurately.
• Hardware replacement: Next Business Day advanced hardware replacement through service depot to minimize downtime after hardware failure.
• Delivery model: Service exchange and depot-based support designed to keep security infrastructure operational with minimal disruption; intended to provide predictable total cost of ownership.
• Activation and eligibility: Typically activated through SonicWall or an authorized reseller; terms may vary by country and device. Renewal options are available to maintain continuous coverage.

how to install SonicWall Support - Extended Service

• Verify device eligibility: Confirm that your SonicWall NSSP 11700 is eligible for the Extended Service and that the model is supported by the 1-year coverage.
• Prepare purchase and activation details: Have your service order number, device serial, and reseller details ready to initiate enrollment with SonicWall or your partner.
• Activate the service: Contact SonicWall Support or your authorized reseller to activate the Extended Service on the device and attach it to the NSSP 11700 equipment.
• Confirm SLA and escalation paths: Review the included SLA (24x7 support and Next Business Day hardware replacement) and establish escalation channels for critical incidents.
• Manage renewals: Track renewal dates and arrange automatic renewal if offered to ensure uninterrupted coverage and ongoing protection for your firewall.

Frequently asked questions

• Q: What does this service include? This 1-year Extended Service provides 24x7 technical support, Next Business Day hardware replacement, and service depot options to keep your NSSP 11700 device operational with minimal downtime.
• Q: What is Next Business Day hardware replacement? If a hardware fault cannot be resolved remotely, a replacement part or unit is shipped the next business day to restore services quickly and maintain network security posture.
• Q: Does the service cover firmware updates? Coverage typically includes access to support for hardware and related software issues as defined by the service terms; firmware updates may be addressed under the broader support policy and should be confirmed with the provider.
• Q: How long is the service term and how do I renew? The standard term is 1 year from activation, with renewal options available to extend protection and maintain continuity of support and coverage.
• Q: How is activation handled? Activation is usually completed through SonicWall or an authorized reseller; you’ll need device details (such as the NSSP 11700) and proof of purchase or order information to enroll.