SonicWall Support - Extended Service - 5 Year - SKU 10700

Protect your SonicWall investment with a comprehensive 5-year Extended Service plan that’s engineered for businesses that demand maximum uptime, rapid issue resolution, and long-term reliability. This coverage delivers around-the-clock technical support, fast hardware replacement, and a streamlined service experience that keeps your security infrastructure performing at peak levels. With 24 x 7 access to expert assistance, Next Business Day hardware replacement, and a robust Service Depot option, you gain peace of mind knowing your SonicWall appliances are protected through the life of the device, from deployment to ongoing operation.

• Round-the-clock support with rapid response: This Extended Service provides 24 x 7 access to skilled SonicWall engineers for critical security concerns, combined with Next Business Day hardware replacement to minimize downtime. When a failure occurs, you’re not left waiting—your replacement part is prioritized and dispatched so your network remains protected with minimal disruption.
• Advanced hardware replacement and service depot: The service includes Advanced Hardware Replacement, ensuring that replacement hardware is shipped quickly and reaches your site promptly. The Service Depot component makes it easier to manage repairs, return processes, and the flow of replacement units, reducing the time your network is out of service.
• Exchange and guaranteed problem resolution: The Extended Service encompasses an Exchange process to swiftly resolve issues. If a problem cannot be resolved remotely, an exchange solution is provided to restore normal operation with minimal impact on your business continuity.
• Five-year term for maximum dependability: A full 5-year duration ensures long-term protection and budgeting clarity. By locking in a multi-year plan, you avoid gaps in coverage and maintain consistent access to upgrades, security updates, and expert guidance as your SonicWall environment evolves.
• Value-driven protection for SonicWall devices: This service protects your security investment by combining proactive support with reliable hardware replenishment. It reduces total cost of ownership by decreasing downtime, accelerating issue resolution, and providing predictable maintenance costs over the life of the appliance.

Technical Details of SonicWall Support - Extended Service - 5 Year

• Product SKU: 10700
• Term length: 5 years
• Coverage scope: 24 x 7 technical support with Next Business Day hardware replacement; Service Depot and Exchange included
• Hardware replacement: Advanced Hardware Replacement with expedited shipping to minimize downtime
• Service activation: Activation upon purchase; coverage begins when the service is applied to the eligible SonicWall device
• Compatibility: Designed for SonicWall security appliances supported under SKU 10700 and related eligible models
• Renewal: Flexible renewal options to maintain continuous coverage without gaps

How to install SonicWall Support

Installing and activating SonicWall Extended Service is straightforward and designed to be seamless with your existing SonicWall environment. Follow these steps to ensure your device is covered and you can access all included benefits without delay:

• Confirm eligibility: Verify that your SonicWall device and current maintenance status qualify for the 5-year Extended Service plan associated with SKU 10700.
• Access your SonicWall account: Sign in to your SonicWall customer portal or the purchasing partner portal where service purchases are managed.
• Link the service to your device: Associate the Extended Service to the specific SonicWall appliance (model and serial as applicable) using the SKU 10700 during activation.
• Activate coverage: Complete the activation steps in the portal or through the service provider’s workflow to start the 5-year term immediately or on your preferred start date.
• Confirm delivery of benefits: Review the service summary to ensure 24 x 7 support, Next Business Day replacement, Service Depot, and Exchange options are active for the device.

Frequently asked questions

• What does the SonicWall Extended Service - 5 Year include? It includes 24 x 7 technical support with Next Business Day hardware replacement, Service Depot, and Exchange capabilities, all secured for a five-year term on the eligible SonicWall device (SKU 10700).
• How does Next Business Day hardware replacement work? If a hardware issue cannot be resolved remotely, a replacement unit is shipped to your site to arrive by the next business day, ensuring rapid restoration of security services and minimal downtime.
• When does coverage start? Coverage begins after you activate the service in the SonicWall portal or through the purchasing channel. Activation can align with your procurement date or a planned start date.
• Can I renew this service after the five-year term? Yes. Renewal options are available to maintain continuous protection beyond the initial five-year term, helping you avoid coverage gaps.
• Is this service limited to specific SonicWall models? The 5-year Extended Service is designed for eligible devices associated with SKU 10700; confirm compatibility with your exact model when purchasing.
• Does the service include software updates or only hardware support? The primary focus is on hardware replacement, exchange, and access to 24 x 7 technical support. Software updates and security advisories are typically provided as part of ongoing support agreements and may be subject to the terms of the service contract.
• Who should consider this service? Businesses relying on SonicWall security appliances for perimeter protection and critical network services will benefit from consistent, high-priority support and hardware replacement to maintain robust security posture and network uptime.