StorageCraft Premium Support - 1 Year - Service

Experience unparalleled peace of mind with StorageCraft Premium Support - a comprehensive service designed to enhance your technical support experience. This add-on feature for perpetual licenses with active Standard Support gives you access to after-hours emergency-level assistance, ensuring your business continuity and minimizing downtime during critical situations. Get the confidence you need in your IT solutions with our Premium Support package that revolves around exceptional client service and prompt issue resolution.

• After-Hours Emergency Support: Enjoy peace of mind with access to emergency support outside of regular business hours, ensuring your issues are handled promptly and effectively, even when the sun goes down.
• Quick Response Time: Our technical support team contacts you within two hours for any emergency-level support case submitted, enabling rapid problem resolution and minimizing operational disruptions.
• English Language Support: Please note that after-hours support is provided in English only, ensuring clear communication and effective problem-solving during emergencies.
• Cost-Efficient Service: The electronic service sub-type offers enhanced client service and flexibility, providing excellent cost-efficiency while maintaining high-quality support.
• One-Hour Consulting Service: Benefit from a 1-hour emergency phone consulting service response time, allowing for maximum reliability and better accommodation of your urgent needs.

Technical Details of StorageCraft Premium Support

• Duration: 1 Year
• Availability: Add-on for perpetual licenses with active Standard Support
• Exclusions: Not applicable for ShadowProtect® IT Edition or MSP licenses
• Language: After-hours support is only available in English

How to Install StorageCraft Premium Support

To activate your StorageCraft Premium Support, follow these simple steps:

1. Ensure that your perpetual license is currently active with Standard Support.
2. Purchase the StorageCraft Premium Support add-on through our official website or an authorized reseller.
3. Once your purchase is confirmed, you will receive an activation code via email.
4. Log in to your StorageCraft account and navigate to the support section.
5. Enter the activation code to link the Premium Support package to your account.
6. You will receive a confirmation of activation, and your Premium Support will be effective for one year from the date of activation.

Frequently Asked Questions

1. Is StorageCraft Premium Support available for all licenses?

No, Premium Support is specifically available for perpetual licenses that have active Standard Support. It is not applicable for ShadowProtect® IT Edition or MSP licenses.

2. What should I do if I require emergency support?

If you need emergency support, simply submit your case, and our technical support team will contact you within two hours. Make sure to provide all relevant information to facilitate efficient assistance.

3. Can I use StorageCraft Premium Support if I do not speak English?

After-hours support is only provided in English. For assistance in other languages, please reach out during regular business hours.

4. How does the one-hour emergency consulting service work?

The one-hour emergency phone consulting service guarantees that you will receive quick assistance for urgent issues. You will be connected with a support representative who will guide you through the resolution process efficiently.

5. What are the benefits of adding Premium Support to my license?

Adding Premium Support enhances your technical support experience by providing faster response times, after-hours assistance, and overall peace of mind knowing that you have dedicated support available whenever you need it.