Description
Enhance your Veeam Backup Essentials experience with an additional two years of prepaid Basic Maintenance. This product is designed specifically for the Veeam Backup Essentials Enterprise Plus 2 socket bundle for VMware. With this extended maintenance, you not only secure your backup solutions but also enjoy a range of benefits that ensure your data protection strategy remains robust and effective.
- Extended Support Duration: This 2-year prepaid maintenance plan guarantees that you have continuous access to Veeam’s Standard Support program, allowing you to address any issues promptly and efficiently.
- Business Hours Assistance: Veeam's Standard Support program provides reliable software support services during business hours, ensuring that help is always available when you need it the most.
- Upgrades and Updates: Stay current with the latest features and improvements. One year of Standard Support is included with your initial product license purchase, and this additional prepaid maintenance extends that support further, keeping your software optimized.
- Predictable Costs: With this maintenance plan, you can manage your IT budget effectively by knowing your total cost of ownership upfront, allowing for better financial planning.
- Efficient Issue Resolution: The electronic service sub-type facilitates easier categorization and tracking of your inquiries, ensuring that your problems are tackled with maximum reliability and efficiency.
Technical Details of the Product
- Product Type: Veeam Backup Essentials Enterprise Plus 2 Socket Bundle Maintenance
- Support Duration: 2 Additional Years
- Service Type: Standard Support
- Coverage: Business Hours
- Update Policy: Included upgrades and updates
How to Install
To activate your additional two years of Basic Maintenance for Veeam Backup Essentials Enterprise Plus, follow these steps:
- Log into your Veeam account on the official website.
- Navigate to the "Maintenance" section of your account dashboard.
- Locate the option to add prepaid maintenance and input your activation code.
- Review the terms and conditions, then confirm your purchase.
- Your maintenance period will be updated automatically, and you will receive confirmation via email.
Frequently Asked Questions
Q: What does the Basic Maintenance cover?
A: Basic Maintenance covers software support during business hours, including troubleshooting assistance and access to product upgrades and updates.
Q: Is phone support included with this maintenance plan?
A: Yes, the Standard Support program includes phone support to help resolve your issues quickly.
Q: Can I purchase additional maintenance after the two years?
A: Yes, you can renew your maintenance plan after the initial two years for uninterrupted support services.
Q: How do I contact Veeam support if I encounter an issue?
A: You can contact Veeam support through your Veeam account, via email, or by using the dedicated phone support line included in your maintenance plan.
Q: What happens if I do not purchase additional maintenance?
A: If you do not purchase additional maintenance, your access to support services, upgrades, and updates will end after the initial support period.
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