Veritas Customer Disk Retention Option - 12 Month - Service

The Veritas Customer Disk Retention Option for 12 months is a comprehensive service plan designed to enhance the reliability and efficiency of your disk retention strategy. It pairs expert technical support with a full year of coverage to help you implement, optimize, and maintain disk retention configurations that align with industry best practices and your organization’s data governance needs. This service is crafted for organizations that rely on Veritas solutions to protect, manage, and recover critical data, ensuring that retention windows stay intact, recoveries stay fast, and compliance requirements stay satisfied. With a 12-month duration, you’ll experience ongoing guidance, issue resolution, and optimization that translate into smoother operations and reduced risk across your data infrastructure.

• 12-month service duration: A full year of professional support dedicated to your Veritas disk retention needs, helping you sustain a compliant and efficient retention policy over time.
• Technical support from Veritas-certified engineers: Access to experienced professionals who understand Veritas storage and backup ecosystems, ready to diagnose issues, advise on best practices, and guide remediation with precision.
• Optimized disk retention configurations: Expert recommendations to optimize retention windows, snapshot schedules, and data lifecycle policies so you maximize storage efficiency and minimize waste.
• Proactive guidance to prevent data loss: Proactive health checks, monitoring recommendations, and remediation steps designed to reduce failure scenarios and shorten recovery times.
• Seamless integration with existing Veritas environments: Designed to complement your current backups, archiving, and retention workflows, ensuring compatibility and smooth operation across the Veritas stack.

Technical Details of Veritas Customer Disk Retention Option - 12 Month - Service

• Service Duration: 12 months
• Service Type: Technical support and guidance for disk retention configurations and operation
• Coverage: Disk retention option support within Veritas storage and backup environments
• Support Channels: Access to Veritas-certified technicians via standard support channels for issue resolution and advisory guidance
• Delivery Method: Remote assistance as the primary mode, with on-site visits offered as specified in the contract
• Platform Compatibility: Compatible with Veritas disk retention configurations and related backup/recovery workflows
• Licensing and Eligibility: Licensing requirements and eligibility vary by deployment; confirm with your Veritas account manager or authorized reseller for exact terms

how to install Veritas Customer Disk Retention Option - 12 Month - Service

Getting started with the Veritas Customer Disk Retention Option is straightforward and designed to minimize disruption while maximizing the value of your retention strategy. The following steps outline a typical path to activation and ongoing success with this service:

1) Confirm eligibility and purchase: Work with your Veritas account representative or authorized partner to confirm that your environment is aligned with the Disk Retention Option offering and to initiate the 12-month service contract. This step ensures you receive the entitlement and access required for continued support throughout the year.

2) Gather your environment details: Prepare a concise overview of your Veritas deployment, including storage targets, retention policies, backup schedules, and any recent incidents or challenges related to disk retention. This information helps the Veritas engineering team tailor the guidance to your specific setup.

3) Engage with a Veritas technical advisor: A designated Veritas-certified engineer will be assigned to your case. This advisor will review your retention strategy, identify optimization opportunities, and outline a plan for implementing best practices within your environment.

4) Implement configurations and policies: Based on guidance from the assigned engineer, you will implement recommended retention configurations, lifecycle rules, and monitoring strategies. If needed, the service includes support for adjustments to retention windows, pruning rules, and recovery point objectives to meet compliance requirements.

5) Establish ongoing monitoring and periodic reviews: Throughout the 12-month period, you’ll have scheduled touchpoints with the support team to review performance, address new needs, and adjust configurations as your environment evolves. This proactive approach helps maintain peak efficiency and reliability over time.

6) Documentation and knowledge transfer: At the conclusion of initial implementation, you’ll receive documentation summarizing retention settings, procedures for future changes, and best-practice recommendations to empower your internal teams to manage disk retention effectively between support engagements.

Frequently asked questions

What is the Veritas Disk Retention Option?
The Disk Retention Option is a service offering that provides expert technical support and guidance specifically focused on implementing and maintaining disk retention configurations within Veritas backup and storage environments. It is designed to help organizations manage data retention policies efficiently, ensure recoverability, and meet regulatory or governance requirements across a 12-month service window.

How long does the service last?
The service lasts for 12 months from the date of activation, during which you receive access to Veritas-certified engineers, configuration guidance, and ongoing support for disk retention-related tasks.

Do I need additional licenses to use this service?
Licensing requirements can vary based on your deployment and current Veritas agreements. The Disk Retention Option service is designed to complement your existing Veritas licenses and infrastructure. Check with your Veritas account manager or reseller for precise licensing terms and any prerequisites.

What kind of support does the service include?
The service includes technical support and guidance from Veritas-certified engineers. This encompasses issue diagnosis and remediation, best-practice recommendations for retention configurations, optimization of retention windows, and assistance with integrating retention policies into your backup and recovery workflows.

Is the service suitable for regulated industries?
Yes. The Disk Retention Option is well-suited for organizations with data governance and regulatory retention requirements. It provides expert guidance to help you design compliant retention policies, maintain data integrity, and ensure auditable recovery procedures.

How is the service delivered?
Remote assistance is the primary delivery method, with on-site visits available if specified in the contractual agreement. This combination enables flexible, timely support while minimizing disruption to your operations.

What should I prepare before starting the service?
Prepare an overview of your current retention policies, backup schedules, storage targets, and any pain points or incident history related to disk retention. This information helps the assigned engineer tailor recommendations and accelerate the value you receive from the 12-month engagement.

How do I activate or renew the Disk Retention Option?
Activation typically involves coordination with your Veritas account manager or authorized partner. They will confirm eligibility, set up the 12-month service contract, and assign a dedicated technical advisor to your account. Renewal conversations occur before the 12-month period ends to ensure uninterrupted support.

Will the service help with cost optimization for storage?
Yes. One of the core benefits is optimizing retention configurations to reduce unnecessary data retention, streamline recovery processes, and improve storage efficiency. By fine-tuning retention windows and lifecycle rules, you can achieve cost savings while maintaining data availability and compliance.

Can the service be customized for my environment?
The Disk Retention Option is designed to be adaptable to a variety of Veritas deployments. The assigned technical advisor will tailor recommendations to your specific storage architecture, backup policies, regulatory requirements, and business goals, ensuring the approach aligns with your unique environment.