Veritas Customer Disk Retention Option - Extended Service (1 Year) - Service Initial 12mo Gov

The Veritas Customer Disk Retention Option offers a dependable, extended service plan tailored for government customers that need reliable preservation and protection of critical data. This 1-year extended service ensures you have continuous access to expert support, fast issue resolution, and peace of mind with Defective Media Retention included. Built to support mission-critical workloads, this program delivers a clarified path to consistent results and maximized uptime while safeguarding your disk retention needs over the entire service term.

• 1-year service duration ensures continuous support, consistent performance, and predictable budgeting for government deployments.
• Defective Media Retention (DMR) included to resolve problems that arise from defective storage media, helping you recover data and maintain operational continuity.
• Trusted Veritas technical expertise provides reliable assistance across storage environments, ensuring timely resolution of complex issues and accurate problem diagnosis.
• Government-focused (Gov) service offering designed to meet procurement standards, compliance requirements, and enterprise-scale needs within public sector environments.
• Seamless, equivalent coverage for multi-vendor storage ecosystems, with clear terms that support data retention goals and disaster recovery planning.

Technical Details of Veritas Customer Disk Retention Option - Extended Service - 1 Year - Service Initial 12mo Gov

• Service duration: 1 year from the start date of activation, providing a stable support window for disk retention operations
• Defective Media Retention (DMR) included to handle media faults, enabling data protection and forensic analysis when media fails
• Technical support: Provides reliable guidance and issue resolution from Veritas experts to keep storage environments healthy
• Coverage scope: Gov edition tailored for government customers, with alignment to public sector procurement and compliance requirements
• Outcome focus: Improved data retention reliability, faster recovery, and minimized downtime through proactive service engagement

How to Install Veritas Customer Disk Retention Option

• Confirm eligibility and government contract alignment with your Veritas account manager to ensure the service fits your procurement framework
• Request activation of the Veritas Customer Disk Retention Option for the designated storage environment and confirm the 1-year term
• Prepare your storage infrastructure by ensuring compatible hardware and software versions are in place to support disk retention services
• Enable Defective Media Retention features within the Veritas management console or through the approved deployment workflow
• Validate service activation with a test scenario, verify data retention continuity, and establish escalation contacts for ongoing support during the year

Frequently asked questions

• Q: What does the 1-year extended service cover?
• A: The service provides ongoing support for Veritas disk retention needs over a 12-month term and includes Defective Media Retention to address media faults.
• Q: What is Defective Media Retention (DMR)?
• A: DMR is a service feature that helps address defective storage media by preserving the failed media for analysis and data recovery assistance with Veritas experts.
• Q: Is this service suitable for government customers?
• A: Yes, this option is specifically designed for government procurement needs, offering Gov-focused terms and compliance alignment.
• Q: How does installation work for this service?
• A: Activation is coordinated with your Veritas representative, followed by enabling DMR and ensuring the storage environment meets supported configurations.
• Q: What happens after the 1-year term ends?
• A: You can renew the service or transition to another Veritas support option; terms for renewal and eligibility are provided by your account manager during the activation phase.