Veritas Customer Disk Retention Option — Extended Service, 1 Year

Protect your business data with the Veritas Customer Disk Retention Option — Extended Service for a full 12 months. This service is designed to safeguard your disk storage investments, boost reliability, and provide a seamless pathway to data continuity. By combining extended coverage with Defective Media Retention, this option helps you minimize downtime, accelerate recovery, and maintain peak performance across your Veritas storage environment. It’s a strategic choice for organizations that require predictable support, proactive protection, and long-term value from their storage investments.

• Extended coverage for disk retention: A full 12-month service term that secures ongoing protection for your disk storage assets, with proactive health checks, priority access to support, and alignment with your storage lifecycle. This ensures your systems stay protected as your data strategy evolves.
• Defective Media Retention included: If a disk defect arises, the service provides a defined path to resolution, reducing downtime and expediting recovery. This feature is built to simplify problem resolution and keep critical workloads online.
• Investment protection: Safeguards your data infrastructure by preserving configurations, enabling smoother upgrades, and maintaining compatibility with Veritas management tools. It’s designed to protect both your hardware and the policies that govern data retention and recovery.
• Reliability and efficiency: Enhances overall system reliability by reducing risk, supporting faster recovery times, and optimizing backup windows. The service aims to keep business operations running smoothly even in the face of storage challenges.
• Tailored for enterprise environments: Built for organizations with complex storage ecosystems, the option integrates with existing Veritas backup, archiving, and disaster recovery workflows, delivering scalable protection that grows with your IT demands.

Technical Details of Veritas Customer Disk Retention Option

• Service duration: 1 year (initial term, 12 months)
• Service type: Extended Service focused on disk retention and data protection for Veritas environments
• Defective Media Retention: Included to address defective drives and streamline remediation workflows
• Purpose: Protects your data investment and adds reliability across disk storage and data management activities
• Compatibility: Designed to integrate with Veritas storage management and backup strategies, with emphasis on seamless policy enforcement and operational continuity

How to Install Veritas Customer Disk Retention Option

Activating this extended service is a service-activation process rather than a physical installation. Use these steps to enable coverage and ensure your Veritas environment takes full advantage of the Disk Retention Option:

• Verify eligibility and confirm purchase activation with your Veritas account representative or partner.
• Log in to the Veritas management console and navigate to Services, Licenses, or the Disk Retention Option section.
• Activate the 12-month coverage and ensure the Defective Media Retention feature is enabled within your policy settings.
• Review your storage policies and align retention windows with existing backup schedules, archiving rules, and disaster recovery plans.
• Run a post-activation validation to confirm service status, device coverage, and notification settings across the relevant storage devices.

Frequently asked questions

• What is the Veritas Customer Disk Retention Option — Extended Service? A: It is a 1-year service plan designed to protect disk-based storage assets, improve reliability, and include Defective Media Retention to address defective disks and minimize downtime.
• What does Defective Media Retention mean? A: It refers to the service’s included process for handling defective disks, providing a defined remediation path to keep systems running and data accessible during disk issues.
• How long does the service last? A: The initial term is 12 months, with renewal or extension options available according to policy and deployment needs.
• Is this service compatible with all Veritas products? A: It is designed for Veritas storage environments that require disk retention and data protection; confirm compatibility with your specific deployment through your Veritas representative.
• How do I install or activate the service? A: Activation is managed through your Veritas account and management console. Follow the provided activation guide or work with your Veritas partner to complete setup and enrollment.