Veritas Customer Disk Retention Option - Extended Service

Designed for organizations that demand unwavering data protection and rapid problem resolution, the Veritas Customer Disk Retention Option - Extended Service delivers a 12-month service extension that strengthens your backup and recovery strategy. This offering combines reliable coverage with practical, business-focused benefits, ensuring maximum dependability and accurate results across enterprise workloads. By including Defective Media Retention (DMR) as part of the package, you gain an added layer of accountability and faster remediation when media faults occur. Whether you’re safeguarding mission-critical databases, virtualization environments, or large-scale file systems, this Extended Service helps you maintain continuity, reduce downtime, and meet stringent service-level expectations with confidence. It’s an ideal choice for IT teams that prioritize proactive protection, transparent issue resolution, and a streamlined path to compliant data retention practices. In short, you invest in peace of mind—knowing you have robust, tested support that scales with your storage growth and evolving business needs.

• The 12-month extension provides continuous coverage beyond standard terms, helping you sustain reliable data protection without gaps in support. This aligns with long-term backup strategies and ensures consistent service levels across your Veritas ecosystem. With ongoing access to expert assistance, you can address evolving data retention requirements and keep your recovery objectives intact as your infrastructure evolves.
• Defective Media Retention (DMR) is included to capture and preserve defective drives and related data for faster diagnosis and remediation. By retaining faulty media, Veritas helps your teams pinpoint faulty components, validate recovery scenarios, and shorten troubleshooting cycles—minimizing downtime and reducing the risk of data loss during failures.
• Peace of mind and confidence in results are central to this service. The Extended Service is designed to deliver predictable outcomes, clear diagnostic perspectives, and documented procedures that support accurate restoration testing and verifiable recovery success. This clarity is especially valuable in regulated industries and audited environments where traceability matters.
• Seamless integration with existing Veritas backup and recovery solutions ensures the extension aligns with your current architecture. The service is crafted to complement your established workflows, avoiding disruption while enhancing protection for disks, volumes, and critical datasets across on-premises, virtualized, and cloud-connected targets.
• Value-driven protection with scalable coverage means you can extend protection as your storage footprint grows. The Extended Service supports how you manage risk, controls cost of ownership, and helps you maintain robust disaster recovery posture without complex reconfigurations or major process changes.

Technical Details of Veritas Customer Disk Retention Option - Extended Service - 1 Year - Service initial 12mo Vsp

• Service duration: 12 months, extending standard support terms to provide ongoing coverage for disk retention and recovery scenarios.
• Defective Media Retention included to resolve problems by preserving faulty media for analysis and remediation.
• Designed to deliver peace of mind and confidence in results through structured processes and documented, auditable outcomes.
• Designed for compatibility with Veritas backup and recovery environments, with seamless integration into existing administration and licensing models.
• Activation and provisioning follow Veritas support channels, enabling easy enrollment and quick access to extended services within your current service portfolio.

how to install Veritas Customer Disk Retention Option - Extended Service

Because this is a service extension rather than a physical product, there is no hardware installation required. To enable the Extended Service for your Veritas environment, follow these steps through your account administrator or your Veritas authorized reseller:

• Verify eligibility and confirm the SKU or service reference for the Disk Retention Option - Extended Service within your Veritas contract or purchase order.
• Coordinate activation with your Veritas account manager or support representative to apply the 12-month extension to your existing service entitlement.
• Ensure your environment meets any compatibility guidelines for the extended service, including supported Veritas versions and integration with your current backup and recovery configurations.
• Plan onboarding and communication with the Veritas team to establish expectations, response times, and any required data retention or Defective Media Retention procedures.
• Run a kickoff knowledge transfer and validation process, including recovery testing scenarios to verify that the extended service delivers the intended reliability and visibility into disk retention outcomes.

Frequently asked questions

• What is the Veritas Customer Disk Retention Option - Extended Service? It is a 12-month service extension designed to enhance disk retention capabilities, with Defective Media Retention included to aid in prompt problem resolution and to improve the reliability of recovery tests and outcomes.
• How long does the Extended Service last? The service extends for 12 months from activation, providing ongoing support and coverage for disk retention-related issues during that period.
• Do I need to modify any physical hardware or perform new installations to enable this service? No physical installation is required. Activation is handled through your Veritas account, reseller, or support channel, and is designed to integrate with your existing Veritas backup and recovery environment.
• Is Defective Media Retention mandatory, and how does it help my organization? Defective Media Retention is included to preserve faulty media for analysis, which accelerates root-cause determination, reduces downtime, and improves confidence in restoration procedures by providing tangible artifacts for troubleshooting.
• Can I combine this Extended Service with other Veritas support options? Yes. The extension is designed to complement your current service portfolio, enabling scalable protection as your data footprint and compliance requirements grow. Activation and eligibility are managed through standard Veritas channels.