Veritas Essential Support - Renewal - 5 Year - Service Onprem Svc Pr

VeritasSKU: 7720975

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Sale price$1,156.55

Description

Veritas Essential Support - Renewal - 5 Year - Service Onprem Svc Pr

Introducing Veritas Essential Support renewal, a strategic service designed to keep your Veritas solution operating at peak performance across its full on-premises footprint. This global offering is built for organizations that demand dependable, proactive assistance, rapid issue resolution, and continuous access to Veritas’ evolving feature set. With a 5-year term, Essential Support delivers long-horizon stability, predictable budgeting, and a trusted partnership that aligns with your technology roadmap. It’s more than a maintenance plan; it’s a comprehensive support ecosystem that helps you minimize downtime, accelerate problem resolution, and safeguard your data protection, storage optimization, and backup strategies. When uptime and reliability are non-negotiable, Veritas Essential Support Renewal provides the essential engine powering your on-premises deployments, delivering steady performance, problem containment, and ongoing value from your Veritas investment.

  • Global coverage with region-aware support

    Essential Support is the global standard for Veritas on-premises deployments, ensuring consistent service levels across geographies. While Veritas Verified Support (USA) and Basic Maintenance (India, Japan, Korea) exist as regional options, this renewal delivers a uniform, enterprise-grade support experience wherever your servers, appliances, and storage reside. This global reach helps reduce regional gaps in service and ensures your team gains timely access to experienced engineers, regardless of locale.

  • Five-year service duration for predictable productivity

    By locking in a 5-year term, you gain budgeting clarity and sustained access to critical updates, patches, and expert guidance. This extended horizon supports long-term planning for capacity expansion, compliance initiatives, and evolving security requirements, enabling your IT organization to forecast support costs and align them with business initiatives without sudden renewal disruptions.

  • Fast, reliable 30-minute phone support

    The renewal includes a defined 30-minute phone support response time, designed to accelerate time-to-resolution for urgent on-premises issues. Fast access to Veritas engineers helps minimize downtime, reduce the blast radius of incidents, and keep business-critical workloads online and available. This rapid response is a cornerstone of the service, reinforcing customer trust and operational dependability.

  • New Releases Update Service included

    Stay current with Veritas product improvements through automatic inclusion of New Releases Update Service. This ensures your on-premises environment benefits from the latest features, security enhancements, and compatibility updates, helping you maximize performance, interoperability, and protection against evolving threats—all without separate upgrade initiatives.

  • Designed for mission-critical, on-premises environments

    Veritas Essential Support is crafted to support complex, mission-critical workloads that run on premises. It provides a robust escalation framework, veteran technical guidance, and best-practice recommendations to maintain availability, meet regulatory requirements, and sustain optimal performance across your Veritas stack—from data protection to storage optimization and beyond.

Technical Details of Veritas Essential Support - Renewal - 5 Year - Service Onprem Svc Pr

  • Service Type: Essential Support
  • Coverage: Global, with regional options as applicable to on-premises deployments
  • Application Scope: On-premises Veritas products and environments
  • Includes: New Releases Update Service
  • Response Time: 30-minute phone support for issue acknowledgement and rapid engagement
  • Duration: 5 years
  • Regional Availability: Global standard with specific regional configurations documented in the Technical Support Solutions Handbook

How to install Veritas Essential Support - Renewal - 5 Year - Service Onprem Svc Pr

  • Verify eligibility and renew entitlement

    Confirm that your organization is enrolled in the Essential Support program and that the renewal term of 5 years aligns with your maintenance strategy. Gather your Veritas account details, renewal quote, and any related entitlement identifiers to initiate activation.

  • Access the Veritas Support Portal

    Log in to the Veritas Support Portal using your organization’s credentials. If you do not have access, contact your account administrator to provision the appropriate user roles and permissions that allow you to view and manage support entitlements.

  • Validate on-premises inventory and environments

    Document the Veritas products, versions, and on-premises components covered by the renewal (servers, appliances, backup targets, and storage systems). Ensure that the support scope reflects all critical systems so that coverage applies consistently across the environment.

  • Activate or transfer entitlements

    Within the portal or via your Veritas account manager, activate the Essential Support renewal and attach it to the relevant product families and license IDs. If you are migrating entitlements from a prior contract, follow the transfer process to ensure seamless service continuity.

  • Confirm service levels and escalation paths

    Review the defined response times, escalation procedures, and contact channels. Establish primary and secondary contacts, awareness of the 30-minute phone response window, and the preferred incident routing to ensure rapid engagement when issues arise.

  • Validate with a test incident

    Submit a controlled test incident to verify that the support entitlement is active and that engineers can access the necessary diagnostic tools. Confirm that updates are delivered as part of the New Releases Update Service and that notification channels are functioning as expected.

Frequently asked questions

  • What does Veritas Essential Support include?

    Essential Support provides global coverage for on-premises Veritas deployments, a 30-minute phone response time, access to New Releases Update Service, and a 5-year renewal term. It is designed to deliver reliable, enterprise-grade assistance with rapid problem resolution and ongoing product updates.

  • How long is the renewal term?

    The renewal term is five years, offering long-term budgeting stability, consistent service levels, and continued access to Veritas expertise and product updates throughout the term.

  • Is this renewal suitable for all Veritas on-premises products?

    The Essential Support renewal is intended for on-premises Veritas deployments. Specific coverage, support boundaries, and eligible product families are defined in the Technical Support Solutions Handbook and associated entitlements documented in your account.

  • What is the response time for critical issues?

    Critical issues receive a guaranteed 30-minute phone response time, enabling rapid engagement with Veritas engineers to diagnose and begin remediation as quickly as possible, helping minimize downtime for mission-critical workloads.

  • What about updates and new releases?

    The renewal includes access to New Releases Update Service, ensuring your on-premises environment remains current with Veritas feature enhancements, security improvements, and compatibility updates that align with your technology roadmap.

  • How do I activate or renew my entitlement?

    Activation typically occurs through the Veritas Support Portal or via your account manager. You will confirm eligibility, attach the renewal to the correct product families, and validate access to the 30-minute response and update services as part of the activation process.


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