Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Veritas Extended Appliance Support is designed to provide customers with peace of mind and assurance in their appliance operations. This comprehensive service ensures that you receive top-notch support for your appliance and software, mitigating any risks associated with appliance performance. With a duration of one year, this service guarantees that you can operate with maximum efficiency and achieve precise results, making it crucial for businesses relying on Veritas technology.

• Comprehensive Coverage: The Veritas Extended Appliance Support offers extensive protection for customers with a valid Support Agreement, ensuring you receive the necessary assistance for both your appliance and software.
• Expert On-Site Support: Our team will assess the need for on-site support and respond accordingly, ensuring you have access to professional help when it matters most, along with the delivery of needed parts.
• Peace of Mind: With our Extended Appliance Support, you can confidently manage your appliance operations, knowing that expert help is just a call away should any issues arise.
• Year-Long Service Duration: The one-year service period allows you to benefit from continuous support, giving your business the stability it needs for optimal performance.
• Supported Configuration Guarantee: Our support applies to appliances operating within a supported configuration, ensuring you receive relevant and effective assistance tailored to your setup.

Technical Details of Product

The Veritas Extended Appliance Support is specifically designed for appliances that are in a Supported Configuration. It is essential to have an active Support Agreement in place to utilize this service effectively. Please note that this extended support does not apply to NetBackup Flex Scale.

How to Install

To initiate your Veritas Extended Appliance Support, follow these simple steps:

1. Ensure that you have a valid Support Agreement in place for your appliance and software.
2. Confirm that your appliance is operating within a Supported Configuration.
3. Contact Veritas customer support to activate your one-year extended support.
4. Once activated, keep your support agreement details handy for reference during service requests.
5. Leverage the support services as needed throughout the duration of your agreement.

Frequently Asked Questions

1. What is included in the Veritas Extended Appliance Support?

Our Extended Appliance Support includes comprehensive assistance for both appliance and software, on-site support as needed, and priority access to expert technicians.

2. Is on-site support guaranteed?

On-site support is provided when Veritas determines that it is necessary. This includes the delivery of applicable parts to ensure your appliance is functioning efficiently.

3. Can I use this support for NetBackup Flex Scale?

No, the Veritas Extended Appliance Support is not applicable to NetBackup Flex Scale. It is designed for other appliance configurations only.

4. How do I know if my appliance is in a Supported Configuration?

You can verify if your appliance is in a Supported Configuration by referring to the technical documentation provided by Veritas or by contacting our customer support team for assistance.

5. What happens at the end of the one-year support period?

At the end of the one-year period, you will need to renew your Support Agreement to continue enjoying the benefits of the Veritas Extended Appliance Support. Please contact our support team for renewal options.