Veritas Extended Appliance Support - Extended Service - 1 Year - Service

The Veritas Extended Appliance Support offers exceptional and comprehensive support services tailored for Appliance customers. With a valid Support Agreement in effect for both Appliance and Software, this extended service guarantees seamless operations and quick resolutions to any arising issues. Designed for customers utilizing Appliances in a Supported Configuration, this extended support empowers users to maximize their efficiency and productivity. Enjoy peace of mind for an entire year, knowing that expert assistance is just a call away.

• Reliable Technical Support: Receive expert assistance to resolve all technical issues efficiently, ensuring your operations run smoothly.
• 1-Year Service Duration: Benefit from a full year of extended support, giving you ample time to address any potential problems and maintain peak performance.
• On-Site Support Available: On-site support is provided only upon Veritas's determination of necessity, ensuring that your issues are handled promptly and effectively.
• Applicable Parts Delivery: In cases that require parts replacement, Veritas ensures timely delivery of applicable components as part of the support service.
• Excludes NetBackup Flex Scale: Please note that the Extended Appliance Support is not applicable to NetBackup Flex Scale, ensuring you receive specialized care tailored to your appliance needs.

Technical Details of Veritas Extended Appliance Support

• Service Duration: 1 Year
• Support Type: Extended Service
• Applicable Products: Veritas Appliances (excludes NetBackup Flex Scale)
• Service Agreement: Valid Support Agreement required
• Configuration: Supported Configuration necessary for service eligibility

How to Install

Installing Veritas Extended Appliance Support is a straightforward process:

1. Ensure that you have a valid Support Agreement in place for both your Appliance and Software.
2. Verify that your Appliance is configured in a Supported Configuration.
3. Contact Veritas support to activate your Extended Appliance Support service.
4. Upon activation, you will receive confirmation and details about your service coverage.
5. In case of any technical issues, reach out to the support team to initiate assistance.

Frequently Asked Questions

1. What is included in the Veritas Extended Appliance Support?

The service includes reliable technical support, on-site assistance if deemed necessary, parts delivery, and a full year of service coverage.

2. Is the service applicable to all Veritas appliances?

The Extended Appliance Support applies to most Veritas Appliances; however, it does not cover NetBackup Flex Scale.

3. How do I know if my Appliance is in a Supported Configuration?

You can verify your Appliance's configuration by consulting the documentation provided by Veritas or contacting support for clarification.

4. Can I renew my Extended Appliance Support after the year is up?

Yes, you can renew your Extended Appliance Support before the expiration date to ensure continuous coverage.

5. What should I do if I encounter a technical issue?

If you encounter a technical issue, contact Veritas support immediately to initiate troubleshooting and receive the necessary assistance.