Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Ensure uninterrupted performance with Veritas Extended Appliance Support - your ultimate solution for maintaining peak operational efficiency. Designed specifically for Appliance customers with valid Support Agreements, this service guarantees expert assistance when you need it most. With a 1-year duration, our Extended Appliance Support offers comprehensive technical support tailored to your unique needs, ensuring that you can focus on your business without worrying about technical hitches.

• Comprehensive Technical Support: Get access to expert assistance for all your appliance-related issues, ensuring quick resolution and minimizing downtime.
• 1-Year Service Duration: Enjoy a full year of reliable service designed to maximize your appliance's efficiency and effectiveness.
• On-Site Support When Necessary: Our team will evaluate your situation to determine if on-site support is needed, ensuring you receive the right help at the right time.
• Applicable Parts Delivery: If any parts are required for repairs, we make sure to deliver them promptly so that your appliance remains operational.
• Exclusively for Supported Configurations: This service is tailored for appliances operating within supported configurations, ensuring that you receive optimal support.

Technical Details of Veritas Extended Appliance Support

• Service Type: Extended Service
• Duration: 1 Year
• Applicability: Valid Support Agreement required for Appliance and Software
• Exclusions: Not applicable to NetBackup Flex Scale
• Support: On-site support determined on a case-by-case basis

How to Install Veritas Extended Appliance Support

To take advantage of the Veritas Extended Appliance Support, follow these simple steps:

1. Ensure you have a valid Support Agreement in effect for your Appliance and Software.
2. Confirm that your Appliance is operating in a Supported Configuration.
3. Purchase the Veritas Extended Appliance Support service through our official website.
4. Once purchased, you will receive confirmation and details on how to access your extended support.
5. Contact our support team whenever you require assistance, and we will guide you through the process.

Frequently Asked Questions

What is included in the Veritas Extended Appliance Support?

The service includes comprehensive technical support, on-site assistance if necessary, and prompt delivery of applicable parts for repairs.

Is this service applicable to all Veritas Appliances?

No, the service is only applicable to Appliances with a valid Support Agreement and that are in a Supported Configuration. It does not cover NetBackup Flex Scale.

How long does the support last?

The Veritas Extended Appliance Support lasts for one year from the date of purchase.

How do I know if my Appliance qualifies for support?

To qualify, your Appliance must be operating in a Supported Configuration and you must hold a valid Support Agreement. You can reach out to our customer service for verification.

What should I do if I need on-site support?

If on-site support is necessary, our team will assess your situation based on your request and determine if it is required. We will guide you through the process as needed.