Description
Veritas Extended Appliance Support offers unmatched assurance and reliability for your Appliance and Software, ensuring that you have access to expert assistance whenever you need it. With a service duration of one year, this product allows you to maintain peak operational efficiency and achieve precise results, reinforcing your confidence in your business's technology infrastructures.
- Peace of Mind: Enjoy complete peace of mind knowing that you have dedicated support for your Appliance, enabling you to focus on your core business activities without worrying about technical issues.
- Expert Assistance: Gain access to knowledgeable Veritas professionals who are ready to assist you with any challenges you encounter, ensuring that your system runs smoothly at all times.
- Rapid On-Site Support: In situations where on-site assistance is required, Veritas will promptly assess the situation and dispatch support, including any necessary parts, to minimize downtime.
- Maximized Efficiency: The extended service agreement is designed to enhance the efficiency of your Appliance, facilitating optimal performance and productivity throughout the year.
- Supported Configuration: Veritas Extended Appliance Support is specifically tailored for Appliances operating within a Supported Configuration, providing you with customized support that meets your specific needs.
Technical Details of Veritas Extended Appliance Support
- Service Duration: 1 Year
- Applicable to: Valid Support Agreement holders for Appliances and Software
- On-Site Support: Provided following Veritas assessment
- Exclusions: Not applicable to NetBackup Flex Scale
How to Install Veritas Extended Appliance Support
1. Ensure you have a valid Support Agreement with Veritas for your Appliance and Software.
2. Review the terms and conditions of the Extended Appliance Support to ensure it aligns with your operational requirements.
3. Purchase the Extended Appliance Support service via the Veritas website or through a certified partner.
4. Upon purchase, you will receive confirmation and detailed instructions regarding the activation of your service.
5. For any queries regarding the installation process, contact Veritas support for assistance.
Frequently Asked Questions
What is included in the Veritas Extended Appliance Support?
The service includes expert assistance, rapid on-site support when necessary, and maintenance guidance for your Appliance and Software.
Is this support applicable to all Appliances?
No, the Extended Appliance Support is only available for Appliances operating in a Supported Configuration and does not apply to NetBackup Flex Scale.
What should I do if I encounter an issue with my Appliance?
If you encounter any issues, you can reach out to Veritas support for immediate assistance based on your support agreement.
How do I know if I am eligible for this extended support?
You must have a valid Support Agreement in effect for your Appliance and Software to be eligible for the Extended Appliance Support.
Can I extend my support beyond one year?
Yes, you can renew your Extended Appliance Support upon its expiration to continue receiving uninterrupted service.
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