Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Enhance your operational efficiency and ensure uninterrupted service with the Veritas Extended Appliance Support. This extended service plan is specifically designed to provide you with unparalleled support for your appliance and software, ensuring you maintain a supported configuration throughout your usage. With one full year of dependable service, you can rest easy knowing that your appliances are backed by experts ready to assist you whenever necessary.

• Comprehensive Support: Enjoy complete peace of mind with dedicated support for your appliances. The Veritas Extended Appliance Support is tailored for customers with a valid support agreement, ensuring you have access to timely assistance and expert guidance.
• One-Year Service Duration: With a full year of service coverage, you can maximize dependability and accuracy in your operations. This duration ensures that you have continuous access to support, allowing you to focus on your core business activities without worrying about appliance issues.
• On-Site Assistance: When necessary, Veritas will determine if an on-site response is required. This means that if your appliance encounters significant issues, trained professionals will be dispatched to ensure minimal disruption to your operations.
• Fast Response Times: With Veritas, you can trust that your issues will be addressed swiftly. The support team is committed to providing quick resolutions, which is crucial in maintaining the efficiency of your systems.
• Not Applicable to NetBackup Flex Scale: It is important to note that the Extended Appliance Support does not cover NetBackup Flex Scale products. For those with different appliance configurations, please consult our Appliance Services page for tailored support options.

Technical Details of Product

The Veritas Extended Appliance Support includes a range of technical benefits:

• Access to the latest software updates and patches for your appliance to enhance functionality and security.
• Comprehensive troubleshooting and analysis to resolve potential issues before they escalate.
• Availability of replacement parts and components as determined necessary by the Veritas support team.
• Direct access to a dedicated account manager to ensure your specific needs are met.

How to Install

To install your Veritas Extended Appliance Support, please follow these simple steps:

1. Ensure you have a valid support agreement in place for your appliance and software.
2. Contact the Veritas support team to register for the Extended Appliance Support service.
3. Provide all necessary information regarding your appliance's configuration and any specific requirements you may have.
4. Once registered, you will receive confirmation and instructions on how to access your support resources.
5. Keep your contact information updated with Veritas for seamless communication and support availability.

Frequently Asked Questions

Q: What is included in the Veritas Extended Appliance Support?

A: The support includes comprehensive assistance for your appliance, on-site service when necessary, access to software updates, and replacement parts.

Q: Is the Extended Appliance Support applicable to all Veritas products?

A: No, the Extended Appliance Support is not applicable to NetBackup Flex Scale. Please refer to our Appliance Services page for additional options.

Q: How quickly can I expect a response after submitting a support request?

A: Veritas is committed to fast response times. You can expect prompt assistance, with most inquiries addressed within a few hours.

Q: Can I upgrade or modify my service agreement?

A: Yes, you can discuss options for upgrading or modifying your service agreement with your dedicated account manager.

Q: What should I do if my appliance stops working?

A: If your appliance experiences issues, please contact the Veritas support team immediately for troubleshooting assistance and potential on-site service if necessary.