Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Experience unparalleled reliability and performance with Veritas Extended Appliance Support. This 1-Year Extended Service is designed to enhance your operational efficiency and ensure your appliance functions at its best. With Veritas, you receive dedicated support tailored to your unique needs, guaranteeing your equipment is always in optimal condition. Whether you're managing critical data or simply want peace of mind, our Extended Appliance Support is the solution you need.

• Comprehensive Coverage: With Veritas Extended Appliance Support, you receive extensive support for your appliance and software, ensuring your systems are always operational and effectively managed.
• Timely On-Site Assistance: If a situation arises that requires immediate attention, our team will determine if on-site support is necessary, ensuring you have access to the required parts and expertise without delay.
• Predictable Cost of Ownership: Enjoy the advantage of a predictable total cost of ownership, allowing you to budget effectively and avoid unexpected expenses related to maintenance and support.
• Dedicated Support for Supported Configurations: This service is specifically designed for customers using supported configurations, ensuring you receive tailored assistance that meets your operational requirements.
• Maximize Productivity: With our 1-Year service duration, you can maintain maximum productivity, enabling you to focus on your core business activities without worrying about potential downtime.

Technical Details of Product:

• Service Duration: 1 Year
• Applicable to: Appliance customers with a valid Support Agreement
• Support Type: Remote and On-Site as determined by Veritas
• Exclusions: Not applicable to NetBackup Flex Scale
• Additional Support Resources: Available on the Appliance Services page

How to Install:

To install Veritas Extended Appliance Support, follow these simple steps:

• Ensure you have a valid Support Agreement in place.
• Verify your appliance is configured in a supported manner.
• Contact Veritas support to activate your Extended Appliance Support service.
• Once activated, you will receive confirmation and access to our support team.

Frequently Asked Questions:

• What does the Extended Appliance Support cover?

  This support covers both appliance and software, ensuring comprehensive assistance for your systems.

• Is on-site support included?

  On-site support is provided as needed, based on Veritas's determination of the situation.

• Can I extend my support beyond one year?

  Yes, you can renew your Extended Appliance Support service before it expires to continue enjoying its benefits.

• What should I do if I have an issue?

  Contact Veritas support directly, and they will guide you through the troubleshooting process or arrange for on-site assistance if necessary.

• Is this service applicable to all Veritas Appliances?

  No, Extended Appliance Support is not applicable to NetBackup Flex Scale appliances.