Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Discover the ultimate peace of mind with Veritas Extended Appliance Support, designed to provide comprehensive assistance for your appliance and software needs. This one-year service is tailored specifically for customers with a valid support agreement, ensuring that you can resolve any technical issues quickly and efficiently. By utilizing Veritas Extended Appliance Support, you not only enhance the performance of your appliance but also ensure maximum uptime and productivity for your business operations.

• Reliable Technical Support: Enjoy peace of mind with access to expert technicians who are dedicated to resolving your issues swiftly and effectively, allowing you to focus on your core business activities.
• One-Year Service Duration: Benefit from a full year of support services that ensure your appliance operates at its best, minimizing downtime and maximizing productivity.
• On-Site Support Availability: When necessary, Veritas may provide on-site support, including the delivery of applicable parts after determining the need for an on-site response, allowing for a seamless resolution to more complex issues.
• Supported Configuration: This service is designed for appliances operating in a supported configuration, guaranteeing that you receive the most effective support tailored to your specific setup.
• Excludes NetBackup Flex Scale: Please note that the Extended Appliance Support does not apply to NetBackup Flex Scale, providing clarity on the scope of services offered for other appliances.

Technical Details of Product

- Service Duration: 1 Year
- Support Agreement: Valid participation required
- On-Site Support: Provided as determined necessary
- Exclusions: Not applicable for NetBackup Flex Scale
- Additional Resources: Available on the Appliance Services page

How to Install

Installing Veritas Extended Appliance Support is simple and straightforward. Follow these steps to ensure you set up your support agreement effectively:

1. Confirm that your appliance is covered by a valid support agreement.
2. Access the Appliance Services page for additional information and resources.
3. Contact Veritas support to initiate the setup of your extended support service.
4. Provide any necessary information related to your appliance's configuration.
5. Once your service is confirmed, you will receive instructions on how to access support as needed.

Frequently Asked Questions

1. What is included in the Veritas Extended Appliance Support?
The service includes reliable technical support for your appliance, on-site assistance when required, and a full year of support duration to address any issues that may arise.

2. Is on-site support guaranteed?
On-site support is provided based on Veritas's assessment of the situation. It is not guaranteed but is available when deemed necessary.

3. Can I use this service for NetBackup Flex Scale?
No, the Veritas Extended Appliance Support does not cover NetBackup Flex Scale appliances.

4. How do I know if my appliance is in a supported configuration?
You can verify this by referring to the technical documentation provided by Veritas or by consulting with customer support for clarification.

5. What should I do if I encounter an issue?
In the event of an issue, you should contact Veritas support directly using the details provided in your support agreement to initiate a resolution process.