Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Veritas Extended Appliance Support is designed to enhance your appliance's operational continuity while providing peace of mind. This extended service option is perfect for customers who want to ensure optimal performance and support for their appliance. By choosing this service, you're not just protecting your investment; you're also ensuring that you have a reliable safety net for any unforeseen challenges that may arise. With a duration of one year, this support plan promises to deliver timely assistance and maximize your productivity.

• Comprehensive Support: Veritas delivers extensive support for Appliance users who have a valid Support Agreement, ensuring that you receive the help you need when you need it most.
• On-Site Response: In case of critical issues, Veritas evaluates the situation and provides on-site support when necessary, including the delivery of applicable parts to resolve your problems promptly.
• Increased Reliability: This extended support service enhances the reliability of your appliance, allowing you to focus on your core operations without worrying about unexpected downtimes.
• Value Addition: By investing in Extended Appliance Support, you not only protect your appliance but also enhance its longevity and performance, ensuring long-term value for your organization.
• Productivity Assurance: With a dedicated service duration of one year, you can be assured of continuous support that drives productivity, enabling your team to deliver timely results.

Technical Details of Veritas Extended Appliance Support

• Service Type: Extended Appliance Support
• Duration: 1 Year
• Applicable Products: Appliance with valid Support Agreement
• On-Site Response: Determined by Veritas based on necessity
• Exclusions: Not applicable to NetBackup Flex Scale

How to Install

To activate your Veritas Extended Appliance Support, simply follow these steps:

1. Ensure that your appliance has a valid Support Agreement in place.
2. Visit the Veritas Appliance Services page to review your options.
3. Add the Extended Appliance Support option to your cart and proceed to checkout.
4. Upon successful purchase, you will receive confirmation via email detailing the service activation.
5. For any assistance regarding installation or activation, contact Veritas customer support.

Frequently Asked Questions

• What is the duration of the Veritas Extended Appliance Support?
  The support duration is one year from the date of purchase.
• Are there any appliances excluded from this support?
  Yes, this extended support is not applicable to NetBackup Flex Scale appliances.
• How is on-site support determined?
  On-site support is provided only when Veritas assesses that an on-site response is necessary based on the technical issue at hand.
• What should I do if I need immediate assistance?
  If you need immediate assistance, please contact Veritas customer support for prompt help.
• Can I renew the Extended Appliance Support after one year?
  Yes, you can renew your Extended Appliance Support before the expiration of the current service to ensure continuous coverage.