Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Veritas Extended Appliance Support is your go-to solution for maintaining peak performance of your appliance systems. Ideal for users who value seamless operations, this extended service plan offers additional peace of mind and ensures that you can resolve technical issues quickly and efficiently. With a duration of one year, this service supports customers with a valid Support Agreement, providing dependable assistance tailored to your specific needs.

• Comprehensive Technical Support: Receive expert help from Veritas support professionals who are well-equipped to handle all your appliance and software-related queries.
• On-Site Support When Needed: On-site assistance is available based on assessment, ensuring that any necessary parts and repairs are delivered promptly to minimize downtime.
• Designed for Supported Configurations: This extended support is specifically geared toward appliances operating under supported configurations, enhancing reliability.
• Exclusively for Valid Support Agreement Holders: This service is available only to customers with an active Support Agreement, ensuring that you receive the most comprehensive and tailored support.
• Not Applicable to NetBackup Flex Scale: Please note that this support is not applicable to NetBackup Flex Scale appliances, making it essential to verify your appliance type.

Technical Details of Product

• Service Duration: 1 Year
• Availability: Requires a valid Support Agreement.
• Service Type: Extended Appliance Support
• Response Type: On-site support determined as needed
• Exclusions: Not applicable for NetBackup Flex Scale

How to Install

To get started with Veritas Extended Appliance Support, follow these simple steps:

1. Ensure that you have a valid Support Agreement in effect for your appliance.
2. Verify that your appliance is operating within a supported configuration.
3. Contact Veritas customer support to activate your Extended Appliance Support service.
4. Keep your appliance up to date to ensure compatibility with the support services.
5. In case of any technical issues, reach out to Veritas support through the provided channels for immediate assistance.

Frequently Asked Questions

• What is Veritas Extended Appliance Support?
  It is an extended service plan that provides technical support and assistance for appliances under a valid Support Agreement for a duration of one year.
• Who is eligible for this service?
  Customers who possess a valid Support Agreement and are using appliances in supported configurations are eligible for this service.
• Can I get on-site support?
  Yes, on-site support is available based on assessment and necessity, ensuring timely service delivery.
• Is this service applicable to NetBackup Flex Scale appliances?
  No, the Veritas Extended Appliance Support is not applicable to NetBackup Flex Scale appliances.
• How do I activate the service?
  To activate, ensure your Support Agreement is valid, and then contact Veritas customer support for assistance.