Veritas Extended Appliance Support - Extended Service - 1 Year - Service

The Veritas Extended Appliance Support is designed to provide comprehensive and reliable support for your Veritas Appliance, ensuring that your investment remains protected and functional. With a focus on maintaining peak performance and productivity, this extended service plan adds significant value to your appliance usage, delivering peace of mind and timely responses when you need them the most.

• Comprehensive Coverage: The Extended Appliance Support offers a full year of dedicated service, ensuring that your Appliance and Software are functioning optimally in a Supported Configuration.
• Professional On-Site Support: In the event that on-site support is needed, Veritas will assess the situation and provide timely on-site assistance, including the delivery of necessary parts, to quickly get your systems back online.
• Investment Protection: By opting for Extended Appliance Support, you are actively protecting your investment, enhancing the reliability of your systems, and contributing to long-term operational success.
• Increased Reliability: With professional support readily available, you can trust that any potential issues will be resolved quickly, minimizing downtime and maximizing productivity.
• Exclusivity: Please note that Extended Appliance Support does not apply to NetBackup Flex Scale, allowing for specialized support tailored to the specific needs of your appliance.

Technical Details of Product

• Service Duration: 1 Year
• Applicable to: Veritas Appliance customers with a valid Support Agreement
• Service Type: Extended Service
• On-Site Support: Provided upon Veritas’s determination
• Exclusions: Not applicable to NetBackup Flex Scale

How to Install

To activate your Veritas Extended Appliance Support, follow these simple steps:

• Ensure you have a valid Support Agreement for your Veritas Appliance.
• Contact Veritas customer support to confirm your service needs and eligibility.
• Once confirmed, you will receive guidance on how to complete the purchase and activate the Extended Service.
• After activation, maintain regular communication with Veritas support for any assistance you may require during the service period.

Frequently Asked Questions

• What is included in the Extended Appliance Support?
  The Extended Appliance Support includes full coverage for your Appliance and Software, professional on-site support as needed, and assistance to ensure your systems are operating efficiently.
• Is this support available for NetBackup Flex Scale?
  No, the Extended Appliance Support is not applicable to NetBackup Flex Scale. This support is specifically designed for other Veritas Appliance models.
• How do I know if I’m using a Supported Configuration?
  Please refer to the Veritas Appliance Services documentation or contact Veritas support for details on supported configurations.
• What should I do if I need on-site support?
  If you believe you require on-site support, contact Veritas customer support for an assessment. They will determine if on-site assistance is necessary and arrange for the appropriate response.
• Can I renew my Extended Appliance Support?
  Yes, you can renew your Extended Appliance Support upon expiration. Ensure to contact Veritas support for renewal options before your current service period ends.