Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Introducing the Veritas Extended Appliance Support - a comprehensive extended service plan designed to meet the needs of Appliance customers seeking maximum dependability and performance from their systems. With a commitment to excellence, Veritas ensures that your Appliance operates optimally while minimizing costs and downtime. This 1-Year service plan is an ideal choice for businesses that prioritize reliable support and want to maintain their systems with confidence.

• Comprehensive Coverage: The Veritas Extended Appliance Support provides essential support for customers with a valid Support Agreement in effect for Appliance and Software, ensuring you have the necessary resources at your disposal whenever you need them.
• On-Site Support When Needed: Should your Appliance require on-site assistance, Veritas will evaluate the situation and provide on-site support as necessary, including the delivery of applicable parts to minimize disruption to your operations.
• Optimized System Maintenance: This support plan is designed to keep your system optimally maintained, ensuring that your Appliance functions efficiently and effectively throughout the year, contributing to a predictable total cost of ownership.
• Dependability and Accuracy: With a service duration of 1 Year, you can count on consistent performance and accurate results from your Appliance, giving you peace of mind and allowing you to focus on your core business functions.
• Exclusions and Clarifications: Please note that the Extended Appliance Support is not applicable to NetBackup Flex Scale, and further details on Appliance support can be found on our dedicated Appliance Services page.

Technical Details of Veritas Extended Appliance Support

• Service Duration: 1 Year
• Support Agreement Required: Valid Support Agreement for Appliance and Software
• On-Site Support: Provided as determined necessary by Veritas
• Exclusion: Not applicable to NetBackup Flex Scale

How to Install

To take advantage of the Veritas Extended Appliance Support, follow these simple steps:

• Ensure you have a valid Support Agreement in place for your Appliance and Software.
• Contact Veritas support to confirm your eligibility for the Extended Appliance Support program.
• Upon confirmation, you will receive detailed instructions on how to access the support services included in your plan.
• Maintain regular communication with Veritas support to stay updated on any necessary maintenance or support needs.

Frequently Asked Questions

• What does the Veritas Extended Appliance Support include? The support plan includes comprehensive assistance for customers with a valid Support Agreement, on-site support when necessary, and guidance on maintaining optimal system performance.
• Is there a limit to the number of on-site visits I can request? On-site support is provided based on Veritas's evaluation of the situation. There is no fixed limit, as the focus is on ensuring your Appliance operates optimally.
• Can I use this service for NetBackup Flex Scale? No, the Extended Appliance Support is not applicable to NetBackup Flex Scale.
• How do I verify the status of my Support Agreement? You can verify your Support Agreement status by contacting Veritas support directly or logging into your Veritas account, where you can view your agreement details.
• What should I do if my Appliance requires urgent support? For urgent support needs, please contact the Veritas support team immediately to discuss your situation and determine the best course of action.