Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Veritas Extended Appliance Support is designed to provide comprehensive service and support to appliance customers, ensuring your systems operate at peak performance throughout the year. With a focus on reliability and efficiency, this one-year extended service plan offers peace of mind through continued assistance, allowing your organization to maintain productivity without the hassle of unexpected disruptions.

• Comprehensive Coverage: Enjoy extended support for your appliance and software under a valid support agreement. Our team is ready to assist with any issues you may encounter, helping you maintain optimal system performance.
• On-Site Support When Necessary: In the event that on-site support is required, Veritas ensures a swift response. We evaluate the situation and dispatch professionals equipped with necessary parts, minimizing downtime and keeping your operations running smoothly.
• Predictable Cost of Ownership: With a one-year service duration, you can enjoy predictable budgeting and financial planning. The Veritas Extended Appliance Support offers a clear understanding of your maintenance expenses, allowing you to allocate resources effectively.
• Maximized Productivity: Ensure your systems are maintained to the highest standards, resulting in enhanced productivity. Our dedicated support helps you achieve timely results without worrying about appliance-related issues that could hinder your operations.
• Exclusively for Supported Configurations: This service is tailored specifically for appliances operating in a supported configuration, ensuring that your support encompasses the specific needs of your system. Please note that Extended Appliance Support does not cover NetBackup Flex Scale.

Technical Details of Veritas Extended Appliance Support

• Service Duration: 1 Year
• Scope: Support for appliances and associated software
• On-Site Support: Available upon assessment of need
• Exclusions: Does not cover NetBackup Flex Scale appliances
• Support Agreement: Required for eligibility

How to Install Veritas Extended Appliance Support

Installing your Veritas Extended Appliance Support is a straightforward process:

1. Confirm that you have a valid support agreement in effect for your appliance and software.
2. Ensure your appliance is operating in a supported configuration.
3. Contact Veritas support through our designated service channels to activate your extended service.
4. Once activated, you will receive confirmation and details regarding your support services.
5. For any issues or on-site support needs, reach out to our support team for prompt assistance.

Frequently Asked Questions

• What is included in the Veritas Extended Appliance Support?
  The service includes assistance for appliance and software under a valid support agreement, on-site support if required, and the maintenance of appliance performance for a duration of one year.
• Can I use this service for NetBackup Flex Scale?
  No, the Extended Appliance Support does not apply to NetBackup Flex Scale appliances.
• How do I know if my appliance is in a supported configuration?
  You can verify supported configurations through our Appliance Services page or by contacting our support team for guidance.
• What should I do if I need on-site support?
  Reach out to Veritas support, and we will assess your situation. If on-site support is deemed necessary, we will arrange for technicians to assist you promptly.
• How can I budget for this service?
  The one-year service plan allows for predictable financial planning, with a clear understanding of your maintenance costs for the duration of the support agreement.