Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Introducing the Veritas Extended Appliance Support, an essential service that ensures your Appliance and Software are operating at their best. Designed for customers with a valid Support Agreement, this service offers a comprehensive support plan to keep your systems running smoothly. With a duration of one year, Veritas provides you with peace of mind, guaranteeing timely assistance and maintenance for your appliances.

• Comprehensive Support: The Veritas Extended Appliance Support is tailored for customers who have a valid support agreement, providing extensive assistance for both Appliance and Software. This ensures that your systems are always in a supported configuration for optimal performance.
• Predictable Costs: The service offers a predictable total cost of ownership, allowing businesses to manage their budgets effectively. You won't have to worry about unexpected expenses when it comes to maintaining your appliance systems.
• Timely On-Site Support: In the event that on-site support is necessary, Veritas ensures a rapid response. They determine the need for on-site assistance, which includes the delivery of applicable parts to minimize downtime and keep your operations running smoothly.
• Enhanced Productivity: With a dedicated support service like Veritas Extended Appliance Support, you can maximize your productivity. This service helps in maintaining your appliances at peak performance levels, ensuring timely results for your business operations.
• Exclusions and Specificity: Please note that the Extended Appliance Support does not apply to NetBackup Flex Scale, making it essential for customers to verify their appliance configurations to benefit from this service.

Technical Details of the Veritas Extended Appliance Support

• Service Duration: 1 Year
• Applicable Products: Appliances with a valid Support Agreement
• Exclusions: NetBackup Flex Scale
• Support Type: Remote and On-Site as deemed necessary

How to Install Veritas Extended Appliance Support

To activate your Veritas Extended Appliance Support, follow these simple steps:

1. Ensure you have a valid Support Agreement for your Appliance and Software.
2. Contact Veritas support or your account manager to discuss your needs and confirm eligibility.
3. Once confirmed, complete the necessary documentation to activate your support plan.
4. Maintain communication with Veritas for ongoing support and service updates.

Frequently Asked Questions

• What is included in the Extended Appliance Support?
  The service includes comprehensive support for Appliances and Software, on-site assistance as necessary, and a predictable cost structure.
• Is the support available for NetBackup Flex Scale?
  No, the Extended Appliance Support does not cover NetBackup Flex Scale.
• How quickly can I expect on-site support?
  The response time for on-site support varies based on the urgency and nature of the incident. Veritas will assess the situation and respond accordingly.
• Can I extend the service beyond one year?
  Yes, you can renew your Extended Appliance Support at the end of the service duration to continue receiving support.
• Who do I contact for support?
  You can contact Veritas support directly through their official website or reach out to your account manager for assistance.