Veritas Extended Appliance Support - Extended Service - 1 Year - Service

Ensure the highest level of performance and reliability for your Veritas Appliance with the Veritas Extended Appliance Support - Extended Service for 1 Year. Designed for customers who value excellence in their appliance and software support, this service offers peace of mind, knowing that expert assistance is readily available whenever you need it. Whether you're dealing with routine maintenance or unforeseen issues, this extended service ensures that your system operates at peak efficiency.

• Comprehensive Support: Veritas Extended Appliance Support provides dedicated assistance for Appliance users with a valid Support Agreement, ensuring that you receive the help you need, when you need it.
• On-Site Support Option: Should your situation require it, on-site support is available once Veritas confirms the necessity, including the timely delivery of appropriate parts to minimize downtime.
• Cost Predictability: With a clearly defined one-year service duration, customers can enjoy predictable total costs of ownership, allowing for better budgeting and resource allocation.
• Maximized Efficiency: This extended support service is designed to keep your systems optimally maintained, ensuring maximum operational efficiency and precise results, which are critical for business continuity.
• Special Exclusions: Please note that the Extended Appliance Support is not applicable to NetBackup Flex Scale, focusing solely on supported configurations for maximum effectiveness.

Technical Details of Product

• Service Duration: 1 Year
• Applicable Products: Veritas Appliances with a valid Support Agreement
• On-Site Support: Available upon evaluation by Veritas
• Exclusions: NetBackup Flex Scale

How to Install

To utilize the Veritas Extended Appliance Support, follow these simple steps:

1. Ensure that you have a valid Support Agreement in place for your Veritas Appliance.
2. Contact Veritas Customer Support to activate your Extended Appliance Support service.
3. Once activated, you will receive confirmation of your service, detailing the terms and conditions.
4. In case of any issues, reach out to Veritas Support for immediate assistance, following the provided guidelines.

Frequently Asked Questions

• What is included in the Extended Appliance Support?

  This service includes dedicated support for your Veritas Appliance, on-site support options (as necessary), and maintenance assistance to ensure optimal performance.

• Is on-site support guaranteed?

  On-site support is provided only after Veritas evaluates the situation and determines it is necessary for your Appliance.

• Can I purchase this service if I have a NetBackup Flex Scale?

  No, the Extended Appliance Support is not applicable for NetBackup Flex Scale systems.

• How do I know if my Appliance is in a Supported Configuration?

  You can confirm your Appliance's configuration by consulting the Veritas Appliance Services page or contacting customer support for guidance.

• What happens after the one-year service period?

  After the one-year service period, you will need to renew your Extended Appliance Support to continue enjoying uninterrupted support and maintenance.