Veritas Extended Appliance Support - Extended Service (1 Year) - Gov

Veritas Extended Appliance Support delivers a comprehensive, one-year service option designed to maximize reliability, performance, and confidence for government deployments. Tailored to the needs of public sector environments, this extended service provides proactive protection, rapid access to expert assistance, and predictable budgeting to keep mission-critical data operations running smoothly. With a focus on uptime, accuracy, and compliance, the Extended Service helps agencies protect valuable assets, maintain regulatory alignment, and ensure precise results across complex data management workflows. Whether you’re safeguarding sensitive information, supporting large-scale backups, or enabling strategic analytics, this service expands the life of your Veritas appliances while simplifying procurement and support processes. Choose the Extended Service for a steady, reliable foundation that aligns with government objectives and performance expectations.

• Comprehensive 12-month coverage for Veritas appliances, spanning hardware and software components, with clearly defined service levels designed to maximize uptime and minimize disruption in government environments. This includes responsive fault isolation, access to Veritas technical experts, and hands-on assistance when remote resolution isn’t sufficient. The promise of this extended service is to keep critical operations running smoothly, even during peak workloads or regulatory audits, helping agencies achieve accurate results and dependable performance. By covering core system components, including firmware, licensed software, and related integration tools, the Extended Service reduces risk and provides a stable platform for public sector workloads.
• Proactive maintenance and health checks that go beyond reactive support. The service includes periodic health assessments, configuration reviews, and optimization recommendations to sustain peak performance over the full year. Expect guidance on best-practice deployment, capacity planning, and compatibility with evolving IT standards. This proactive approach helps identify potential bottlenecks before they impact operations, streamlines firmware and software updates, and promotes consistency across environments. Agencies benefit from reduced downtime, improved data integrity, and a clearer path to predictable, repeatable results.
• Dedicated government-focused support with compliance, security, and privacy considerations baked into the service experience. The Extended Service offers access to skilled engineers who understand public sector requirements, including audit-ready activity logs, secure communication channels, and scalable incident handling aligned with mission-critical priorities. Service delivery is tailored to government timelines and procurement cycles, ensuring that responses are appropriate for sensitive data handling and regulatory expectations. This focus on security and reliability helps agencies maintain trust and accountability while delivering precise outcomes.
• Cost clarity and budgeting ease with fixed annual pricing and predictable renewal terms. The Extended Service provides a straightforward, no-surprise pricing model that simplifies budgeting for IT operations within government portfolios. By consolidating maintenance, support, and upgrade considerations into a single annual agreement, agencies can reduce administrative overhead and avoid unexpected maintenance charges. This financial predictability supports long-term planning and helps stakeholders justify continued investment in Veritas technology as part of an enterprise data strategy.
• Flexible renewal options and upgrade pathways that adapt to evolving requirements. After the initial 12-month term, you can extend coverage, add complementary Veritas services, or scale support as your environment grows. The service is designed to accommodate changes in workload, policy updates, or shifts in regulatory demands, ensuring that the support solution remains aligned with agency missions. With seamless extension opportunities, agencies maintain continuity of coverage, protect their investments, and continue to benefit from expert guidance, without gaps in service or extended downtime during transitions.

Technical Details of Veritas Extended Appliance Support - Extended Service - 1 Year - Service Initial 12mo Gov

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Veritas Extended Appliance Support

• Confirm eligibility: Ensure your Veritas appliance model and current maintenance status are eligible for the Extended Service and identify the correct UPC or SKU for reference.
• Review terms and coverage: Read the service agreement to understand the 12-month term, service levels, response expectations, and any location-specific considerations for government deployments.
• Prepare deployment details: Gather system location, primary contact, preferred communication channels, and any on-site access requirements to streamline activation and onboarding.
• Activate service: Engage with your Veritas account representative or authorized reseller to initiate the Extended Service, select the service start date, and schedule onboarding or transition activities.
• Onboarding and verification: After activation, a Veritas technical specialist may verify system visibility, establish support channels, and configure alerting and escalation paths to align with your agency’s security and governance standards.

Frequently asked questions

• Q: What does Veritas Extended Appliance Support cover? A: The Extended Service provides 12-month coverage for Veritas appliances, including hardware and software components, with defined service levels, access to technical experts, and support designed to minimize downtime and maintain data integrity in government environments.
• Q: How long does the coverage last? A: The coverage lasts for 12 months from the service start date, with options to renew or expand coverage as your environment evolves.
• Q: Is on-site support included? A: On-site support is available based on severity, location, and the terms of the service agreement. Remote assistance is typically provided first, with on-site escalation as needed to resolve complex issues quickly.
• Q: Can the service be renewed or upgraded? A: Yes. After the initial 12-month term, you can renew the Extended Service and, if required, upgrade to additional Veritas support options to match changing workloads and regulatory requirements.
• Q: Does the service include updates or upgrades? A: The Extended Service covers ongoing maintenance, including approved software updates and firmware enhancements, to help ensure compatibility and ongoing security, subject to the terms of the agreement.