Description
Veritas Extended Appliance Support (Renewal) provides unmatched service and reliability for your appliance systems. With a 1-year commitment, this support service ensures that your appliances are always functioning at their best, providing you with peace of mind and outstanding performance. Designed specifically for customers with a valid support agreement, Veritas is committed to maintaining your appliance’s optimal performance and longevity.
- Comprehensive Support: Benefit from specialized assistance tailored for Veritas appliance customers, ensuring your systems are always backed by expert guidance.
- 1-Year Service Duration: Enjoy a full year of dedicated support, allowing you to focus on your core business while we handle the intricacies of appliance maintenance.
- Predictable Total Cost of Ownership: Avoid unexpected expenses with a clear and predictable support cost, helping you budget effectively for your IT needs.
- On-Site Support When Needed: Access on-site support services as required, with Veritas’ commitment to deploying applicable parts swiftly and efficiently.
- Optimized Performance: Keep your appliance systems running smoothly and efficiently, enhancing the reliability and accuracy of your operations.
Technical Details of Veritas Extended Appliance Support
- Service Type: Extended Service (Renewal)
- Duration: 1 Year
- Applicable Products: Valid for Appliance and Software under supported configuration
- Exclusions: Not applicable to NetBackup Flex Scale.
How to Install
To activate your Veritas Extended Appliance Support, follow these steps:
- Ensure you have a valid Support Agreement in place for your appliance and software.
- Access your Veritas customer portal to initiate the renewal process.
- Select the Extended Appliance Support option and confirm your purchase.
- Upon confirmation, you will receive an email with your support details and additional information on how to access your services.
- Keep your support contract handy for reference as you utilize the services throughout the year.
Frequently Asked Questions
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What happens if my support agreement expires?
If your support agreement expires, you will no longer be eligible for support services until it is renewed. Continuous coverage is recommended. -
Can I transfer my support agreement?
Yes, support agreements can be transferred to another entity, provided the new entity agrees to the terms and conditions of the existing support agreement. -
Is on-site support included in the service?
On-site support is provided only after Veritas determines that it is necessary and applicable parts will be delivered as needed. -
What should I do if I encounter issues with my appliance?
Contact Veritas support immediately through the customer portal to initiate troubleshooting and support services. -
Are there any limitations on the support provided?
Yes, the extended support service is not applicable to NetBackup Flex Scale and is only valid under supported configurations.
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