Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service

Veritas Extended Appliance Support (Renewal) is a premium service designed to keep your appliance systems running optimally for an entire year. This extensive support service is tailored specifically for customers with existing support agreements, ensuring that your appliances not only function smoothly but also have the longevity you expect. With Veritas, you gain peace of mind knowing that expert assistance is just a click away, providing you with both reliability and performance.

Key Features of Veritas Extended Appliance Support

• Comprehensive Support: Benefit from specialized assistance tailored for Veritas appliance customers, ensuring your systems are always backed by expert guidance.
• 1-Year Service Duration: Enjoy a full year of dedicated support, allowing you to focus on your core business while we handle the intricacies of appliance maintenance.
• Predictable Total Cost of Ownership: Avoid unexpected expenses with a clear and predictable support cost, helping you budget effectively for your IT needs.
• On-Site Support When Needed: Access on-site support services as required, with Veritas’ commitment to deploying applicable parts swiftly and efficiently.
• Optimized Performance: Keep your appliance systems running smoothly and efficiently, enhancing the reliability and accuracy of your operations.

Technical Details of Veritas Extended Appliance Support

• Service Type: Extended Service (Renewal)
• Duration: 1 Year
• Applicable Products: Valid for Appliance and Software under supported configuration
• Exclusions: Not applicable to NetBackup Flex Scale.

How to Install Veritas Extended Appliance Support

To activate your Veritas Extended Appliance Support, follow these steps:

1. Ensure you have a valid Support Agreement in place for your appliance and software.
2. Access your Veritas customer portal to initiate the renewal process.
3. Select the Extended Appliance Support option and confirm your purchase.
4. Upon confirmation, you will receive an email with your support details and additional information on how to access your services.
5. Keep your support contract handy for reference as you utilize the services throughout the year.

Frequently Asked Questions

• What happens if my support agreement expires? If your support agreement expires, you will no longer be eligible for support services until it is renewed. Continuous coverage is recommended.
• Can I transfer my support agreement? Yes, support agreements can be transferred to another entity, provided the new entity agrees to the terms and conditions of the existing support agreement.
• Is on-site support included in the service? On-site support is provided only after Veritas determines that it is necessary and applicable parts will be delivered as needed.
• What should I do if I encounter issues with my appliance? Contact Veritas support immediately through the customer portal to initiate troubleshooting and support services.
• Are there any limitations on the support provided? Yes, the extended support service is not applicable to NetBackup Flex Scale and is only valid under supported configurations.