Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service

The Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year is your go-to solution for ensuring that your Veritas Appliances continue to operate at peak performance. This comprehensive support service is crafted to meet the needs of businesses that rely heavily on Veritas technology for data management and protection. With this service, you can expect predictable costs, expert assistance, and peace of mind for an entire year.

• Comprehensive Support: Enjoy access to expert assistance whenever you need it. Our extended service covers all aspects of appliance support, ensuring you're never left in the dark.
• 1 Year of Reliable Service: Secure a full year of dependable support with this renewal, allowing you to focus on what matters most—your business operations—without appliance-related worries.
• Predictable Total Cost of Ownership: Avoid unexpected expenses with a clear and fixed service cost, making your budget management easier and more efficient.
• On-Site Support When Necessary: Should an issue arise that requires on-site intervention, Veritas conducts a thorough evaluation to decide on technician assistance, including necessary parts.
• Expert Assistance for Supported Configurations: Utilize your appliance effectively with specialized support tailored to your specific configuration and business needs.

Technical Details of the Product

• Service Duration: 1 Year
• Compatibility: Valid for customers with a Support Agreement for Veritas Appliances and Software
• Exclusions: This support does not apply to NetBackup Flex Scale Support
• Configuration: Available only for appliances in a Supported Configuration

How to Install

To activate your Veritas Extended Appliance Support, please follow these simple steps:

1. Ensure that you have a valid Support Agreement in place for your Veritas Appliance.
2. Log in to your Veritas account on the official website.
3. Navigate to the Extended Support section and select the renewal option for your appliance.
4. Complete the purchase and confirmation process to activate your extended support.
5. Once activated, you will receive confirmation and instructions on how to access support services as needed.

Frequently Asked Questions

1. What is included in the Veritas Extended Appliance Support? The support includes comprehensive assistance for your appliance, including expert guidance, on-site evaluations if required, and parts delivery when necessary, ensuring optimal performance of your system.
2. Is this service applicable to all Veritas products? No, the Extended Appliance Support is specifically designed for appliances covered under a valid Support Agreement and does not apply to NetBackup Flex Scale.
3. How do I know if my appliance is in a Supported Configuration? You can verify the supported configurations by consulting the documentation provided by Veritas or through your Veritas account dashboard where configurations are listed.
4. What should I do if I encounter an issue with my appliance? If an issue arises, contact Veritas support through your account, and they will evaluate whether an on-site visit is necessary or if the issue can be resolved remotely.
5. Can I renew my support after the initial period? Yes, you can renew your Extended Appliance Support at any time before the expiration of your current service period to ensure continued assistance.