Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service

The Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year is designed to provide comprehensive support to customers utilizing Veritas Appliances. This service ensures that your appliance remains fully operational and aligned with the highest standards of performance. Offering a predictable cost structure, this service provides peace of mind for businesses relying on Veritas technology for their data management and protection needs.

• Comprehensive Support: Our extended service encompasses all aspects of appliance support, ensuring that you have access to expert assistance whenever needed.
• 1 Year of Reliable Service: With this renewal, you secure an entire year of dependable support, allowing you to focus on your business operations without worrying about appliance issues.
• Predictable Total Cost of Ownership: Avoid unexpected expenses with a clear and fixed service cost, making budget management easier and more efficient for your organization.
• On-Site Support When Necessary: If an issue arises that requires on-site intervention, Veritas will conduct a thorough evaluation to determine the need for a technician visit, including the provision of any necessary parts.
• Expert Assistance for Supported Configurations: Ensure that you are utilizing your appliance effectively with specialized support tailored to your specific configuration and needs.

Technical Details of the Product

• Service Duration: 1 Year
• Compatibility: Valid for customers with a Support Agreement for Veritas Appliances and Software
• Exclusions: This support does not apply to NetBackup Flex Scale
• Support Configuration: Available only for appliances in a Supported Configuration

How to Install

To activate your Veritas Extended Appliance Support, please follow these simple steps:

1. Ensure that you have a valid Support Agreement in place for your Veritas Appliance.
2. Log in to your Veritas account on the official website.
3. Navigate to the Extended Support section and select the renewal option for your appliance.
4. Complete the purchase and confirmation process to activate your extended support.
5. Once activated, you will receive confirmation and instructions on how to access support services as needed.

Frequently Asked Questions

1. What is included in the Veritas Extended Appliance Support?

The support includes comprehensive assistance for your appliance, including expert guidance, on-site evaluations if required, and parts delivery when necessary, ensuring optimal performance of your system.

2. Is this service applicable to all Veritas products?

No, the Extended Appliance Support is specifically designed for appliances covered under a valid Support Agreement and does not apply to NetBackup Flex Scale.

3. How do I know if my appliance is in a Supported Configuration?

You can verify the supported configurations by consulting the documentation provided by Veritas or through your Veritas account dashboard where configurations are listed.

4. What should I do if I encounter an issue with my appliance?

If an issue arises, contact Veritas support through your account, and they will evaluate whether an on-site visit is necessary or if the issue can be resolved remotely.

5. Can I renew my support after the initial period?

Yes, you can renew your Extended Appliance Support at any time before the expiration of your current service period to ensure continued assistance.