Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service

Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year is designed to provide appliance customers with unparalleled support for both appliance and software needs. With a valid Support Agreement in effect, you can ensure your system runs smoothly and efficiently. This service is tailored for users operating within a Supported Configuration, making it the perfect choice for maintaining optimal performance.

• Comprehensive Support: Benefit from expert assistance tailored specifically for your appliance and software configuration, ensuring that you have the help you need whenever challenges arise.
• On-Site Assistance: Receive on-site support when Veritas determines that an on-site response is necessary, including the delivery of applicable parts to minimize downtime.
• Predictable Costs: Enjoy a predictable total cost of ownership for your appliance support, allowing for easy budgeting and financial planning.
• Optimized Performance: Keep your appliance running at its best with regular maintenance and support, ensuring maximum efficiency and precise results for your operations.
• Annual Coverage: This renewal provides a full year of service, ensuring that your appliance remains fully supported and operational, reducing the risk of unexpected issues.

Technical Details of Product

The Veritas Extended Appliance Support - Extended Service (Renewal) covers all aspects of your appliance's functionality, provided you are operating within a supported configuration:

• Service Duration: 1 Year
• Applicable for appliances and software under a valid Support Agreement
• On-site support contingent on Veritas's evaluation
• Not applicable to NetBackup Flex Scale

How to Install

Installing the Veritas Extended Appliance Support is straightforward:

1. Ensure you have a valid Support Agreement in place for your appliance and software.
2. Confirm that your appliance is operating within a Supported Configuration.
3. Renew your Extended Appliance Support service through the Veritas customer portal or by contacting your Veritas representative.
4. Once renewed, keep your support documentation accessible for reference during the service period.

Frequently Asked Questions

• What is included in the Veritas Extended Appliance Support?
  The service includes expert assistance, on-site support when necessary, and regular maintenance to ensure optimal performance.
• Is on-site support guaranteed?
  On-site support is provided only when Veritas determines it is necessary based on your specific situation.
• Can I renew my Extended Appliance Support at any time?
  Yes, you can renew your support service before it expires to ensure continuous coverage.
• What happens if my appliance is not in a supported configuration?
  Support will only be available for appliances operating within a Supported Configuration as defined by Veritas.
• Is the Extended Appliance Support applicable for NetBackup Flex Scale?
  No, this support service is not applicable to NetBackup Flex Scale.