Veritas Extended Appliance Support – 1 Year Renewal

Secure ongoing reliability for your Veritas Appliances with this 1-year Extended Appliance Support renewal. Designed for customers who maintain a valid Support Agreement for both Appliance and Software and operate the device in a Supported Configuration, this renewal keeps your system optimally maintained with predictable total cost of ownership. The Extended Appliance Support delivers trusted expertise, timely assistance, and the flexibility to manage issues before they impact your operations. With Veritas overseeing your appliance environment, you gain a dependable foundation for accurate results and continuous availability, ensuring your critical workloads stay productive and protected throughout the full renewal year. This service is specifically tailored for Appliance deployments and is not applicable to NetBackup Flex Scale, so you can renew with confidence knowing coverage aligns with your hardware and software configuration. For more information on how appliance services can complement this renewal, you can review the Appliance Services page offered by Veritas.

• Comprehensive coverage under a valid agreement: This renewal supports customers who already hold a valid Support Agreement for both Appliance and Software and confirms that your Appliance operates within a Supported Configuration. You’ll have access to Veritas technical resources to assist with troubleshooting, guidance on best practices, and recommendations for maintaining optimal performance. The coverage is designed to keep the appliance landscape healthy, mitigates risk of unexpected downtime, and helps you maintain data integrity and system reliability across your entire deployment.
• On-site support as needed, with parts delivery: On-site response is provided only when Veritas determines that an on-site visit is required, including the delivery of applicable parts. This model minimizes disruption while ensuring you receive hands-on assistance when remote support cannot resolve an issue quickly. By combining remote expertise with selective on-site service, you can reduce downtime, speed mean time to repair, and maintain continuity for mission-critical workloads.
• One-year duration for predictable TCO: The 12-month service window enables straightforward budgeting and predictable total cost of ownership. With a clear renewal period, you can plan maintenance windows, hardware lifecycles, and software upgrade cycles with confidence, avoiding surprise charges. The extended coverage is designed to maximize dependability and deliver accurate results by preserving the integrity of your appliance environment over the entire year.
• Not applicable to NetBackup Flex Scale: This renewal is specifically for Veritas Appliances operating in a Supported Configuration and is not intended for NetBackup Flex Scale environments. If you’re using Flex Scale, consult your Veritas representative for the appropriate service options, ensuring you select the renewal that best aligns with your architecture and deployment model.
• Official guidance and additional information: Veritas provides ongoing appliance support information through its Appliance Services resources. This renewal is complemented by access to appliance-specific documentation and guidance, ensuring you stay aligned with Veritas’ recommended configurations, maintenance practices, and service procedures. This helps you optimize system health and keep your environment aligned with current support standards.

Technical Details of Veritas Extended Appliance Support

• Service type: Extended Appliance Support (Renewal)
• Duration: 12 months
• Eligibility: Requires a valid Support Agreement in effect for both Appliance and Software, and operation within a Supported Configuration
• On-site support: Provided only when Veritas determines an on-site response is required, including delivery of applicable parts
• Scope exclusion: Not applicable to NetBackup Flex Scale
• Information source for specifications: Technical specifications and exact details are available in the supplier catalog; consult the Specifications section using your product UPC or SKU reference for precise data
• Additional information: Additional Appliance support information is available on Veritas’ Appliance Services page

How to install Veritas Extended Appliance Support

Because this is a renewal of existing appliance support, there is no software installation required. Activation focuses on extending coverage and ensuring the renewal is properly linked to your current asset records. Follow these steps to activate and manage your renewal smoothly:

• Confirm eligibility: Verify that you have a valid Support Agreement for both the Appliance and Software, and that your hardware is in a Supported Configuration as defined by Veritas.
• Initiate renewal with the right channels: Contact Veritas directly or engage your authorized reseller to initiate the renewal process. Provide your appliance details and the UPC/SKU associated with your current contract to align renewal dates accurately.
• Prepare asset information: Gather essential information such as the appliance model, serial number, current coverage dates, and billing contact to streamline activation and avoid delays.
• Activation and confirmation: Veritas will process the renewal in your account, confirm the updated coverage period, and provide any next steps or documentation required to reflect the new term in your service portal.
• Plan and monitor maintenance: Schedule routine maintenance windows, review the renewal terms in your internal asset management system, and set reminders to ensure continuous coverage without gaps. Maintain open lines of communication with Veritas support for ongoing optimization.

Frequently asked questions

• What is included in the Veritas Extended Appliance Support renewal?
  This renewal provides extended support coverage for Veritas Appliances and Software under a valid agreement, including access to Veritas engineering resources for troubleshooting and guidance, with on-site response available when Veritas determines it is required and parts delivery as needed. It is designed to help maintain system reliability and performance over a full 12-month term.
• Is this renewal applicable to NetBackup Flex Scale?
  No. The Extended Appliance Support renewal is not applicable to NetBackup Flex Scale. Please consult Veritas for the appropriate service option if you’re deploying Flex Scale.
• How long does the renewal last?
  Coverage extends for 12 months from the renewal activation date, providing a predictable maintenance window and budget planning cycle.
• Do I need to install anything to use this renewal?
  No software installation is required. This is a renewal of existing appliance support, designed to extend the availability of Veritas support services and ensure continued expertise and assistance.
• How do I renew?
  Reach out to your Veritas sales representative or an authorized reseller with your appliance details (UPC/SKU) and a current valid agreement. They will guide you through the renewal workflow and confirm the activation date for seamless coverage.