Veritas Standard Appliance Support — Extended Service (3 Year)

Maximize uptime and protect your Veritas investment with the Veritas Standard Appliance Support — Extended Service for 3 years. This comprehensive program blends Standard and Essential support to deliver reliable, on-site expertise, rapid problem resolution, and predictable maintenance. Built to align with your existing Agreement, it provides proactive safeguards and fast response so your mission-critical appliance kit remains available when you need it most. By combining a robust coverage framework with the reassurance of next-business-day parts and labor, this extended service helps you optimize productivity, reduce downtime, and extend the life of your appliance infrastructure.

• On-site support with ready access to Veritas experts: This service ensures that experienced professionals come to your location to diagnose, troubleshoot, and resolve issues. On-site availability minimizes downtime and accelerates repairs, so your operations stay productive even during equipment hiccups.
• Next Business Day parts and labor: When a fault occurs, you benefit from a rapid response window designed to minimize disruption. The Next Business Day service commitment means that required parts and skilled labor are scheduled promptly to restore functionality with maximum reliability.
• 3-year service duration for long-term confidence: The extended coverage provides durable protection across multiple hardware cycles, ensuring consistent performance, predictable budgeting, and long-term return on investment for your appliance kit.
• Combination of Standard and Essential support: The offering aggregates core support capabilities that cover common incident types, configuration questions, and routine maintenance needs while adhering to Veritas Support policies and the terms of your Agreement.
• Protects investment, improves reliability, and boosts productivity: By delivering reliable fixes, timely service, and a structured support framework, this program reduces risk, preserves data integrity, and helps IT teams maintain focus on strategic initiatives rather than reactive maintenance.

Technical Details of Veritas Standard Appliance Support — Extended Service — 3 Year

• Service type: Appliance Support, combining Standard and Essential offerings under the applicable Agreement with Veritas Technologies LLC and/or its subsidiaries.
• Duration: 3 years of service coverage to ensure sustained efficiency, reliability, and predictable cost planning for your appliance kit.
• Support model: On-site support coupled with remote guidance where appropriate, aligned with Veritas Support policies and your contractual terms.
• Response time: Next Business Day – Parts and Labor service response to better accommodate urgent needs and maximize uptime.
• Scope of coverage: Includes fixes, troubleshooting, and assistance to handle common mishaps, with service characteristics designed to complete tasks quickly and efficiently.
• End-user responsibility: Coverage applies to the end user as defined in the Agreement; terms and definitions are governed by the formal contract between the End User and Veritas.
• Delivery and activation: Provided pursuant to the Agreement; activation details, eligibility, and scope are defined by the contract you have with Veritas.
• Policy alignment: All services are delivered in accordance with Veritas Support policies and the terms of the applicable legal agreement or certificate.

How to Install Veritas Standard Appliance Support — Extended Service

• Step 1: Confirm your active Agreement. Verify that you have the Veritas Appliance Support extension that corresponds to the Extended Service for 3 years and identify the exact scope (Standard and Essential) as defined in your contract.
• Step 2: Gather contract identifiers. Collect the End User information, service IDs, order numbers, and any reference UPC/SKU details from your purchasing documentation to ensure accurate activation and coverage mapping.
• Step 3: Initiate activation with Veritas. Contact your designated Veritas support contact or use the contractual enrollment process described in your Agreement to activate the Extended Service for your appliance kit.
• Step 4: Confirm service level and contact channels. Receive confirmation of coverage, response times, and the preferred contact methods for on-site requests, technical inquiries, and escalation procedures.
• Step 5: Schedule onboarding and service readiness. If required, coordinate an initial on-site review or remote onboarding to align configurations, confirm asset details, and establish a point of contact for future incidents.
• Step 6: Maintain documentation and renewals. Keep the Agreement current, monitor for any amendments, and set reminders for renewal to preserve continuous coverage without gaps.

Frequently asked questions

• Q: What exactly is included in the Veritas Standard Appliance Support — Extended Service?

  A: The program combines Standard and Essential support offerings under your Agreement. It provides on-site expert assistance, Next Business Day parts and labor, and a 3-year coverage window designed to protect your appliance kit, increase reliability, and reduce downtime.

• Q: How fast is the response when an issue is detected?

  A: The service promises Next Business Day response for parts and labor. This means that, once a fault is identified, Veritas aims to deliver required parts and skilled technicians by the next business day to restore operations quickly.

• Q: Who is covered and what agreement governs this service?

  A: Coverage is provided to the End User as defined in the applicable Agreement between the End User and Veritas Technologies LLC and/or its subsidiaries. The precise terms, scope, and exclusions are determined by the contract governing Appliance Support.

• Q: How long does the Extended Service last?

  A: The service duration is 3 years, offering long-term protection, predictable budgeting, and ongoing access to on-site expertise and rapid response capabilities.

• Q: What types of issues are addressed by this service?

  A: The program is designed to help with common mishaps and incidents that affect appliance performance. It includes fixes, troubleshooting, and guidance to return your system to optimum operation, in line with Veritas Support policies and the terms of your Agreement.