Veritas Standard Appliance Support — Extended Service (3-Year) for Service Shelf Appliance Kit

Introducing Veritas Standard Appliance Support, now extended for three years to deliver steadfast reliability, rapid issue resolution, and peace of mind for your critical appliance systems. This extended service reinforces the core benefits of Veritas Standard and Essential offerings, ensuring that your appliance remains optimized, available, and productive with minimal downtime. The Service Shelf Appliance Kit is covered under a grant of service terms that align with your Veritas agreement, enabling fast, dependable support when you need it most. With a focus on reducing disruption, increasing uptime, and empowering IT teams to operate confidently, this extended service is designed for organizations that demand steady performance and predictable maintenance across their appliance infrastructure.

From the moment you activate coverage, you’ll notice the value of a service model built around practical, on-site responsiveness and comprehensive parts-and-labor support. Veritas Appliance Support is delivered under the terms and conditions set forth in the applicable agreement, ensuring that both End Users and Veritas Technologies LLC and its subsidiaries are aligned on service scope, response times, and escalation procedures. This description synthesizes the essential benefits and features you’ll experience with the Extended 3-Year Service for the Service Shelf Appliance Kit, including doorstep assistance, rapid parts replacement, and streamlined service workflows that keep your environment stable and efficient.

• Fast, reliable support from day one: The Extended Service provides a dependable support backbone to resolve technical issues quickly, helping your team keep critical appliances running smoothly. You gain continuous access to Veritas’ technical experts, who diagnose and address problems with a focus on minimizing downtime and preserving your operational momentum.
• Next Business Day – Parts and Labor: A key benefit of this service is the Next Business Day response for both parts and labor, designed to accelerate problem resolution and productivity. If a fault arises, you’ll experience accelerated fulfillment of replacement components and hands-on service to restore functionality without lengthy delays.
• 3-Year coverage for maximum efficiency: Spanning three years, this extended service is tailored to deliver enduring efficiency, predictable budgeting, and consistent support quality. The extended duration helps ensure that your appliance ecosystem remains aligned with evolving business needs and technology cycles.
• Doorstep service with on-site expertise: The service is designed to bring skilled technicians and necessary parts directly to your location, reducing the burden on your internal teams and enabling faster recovery times. On-site service helps resolve complex issues, validate equipment health, and implement preventive measures to prevent recurrence.
• Proactive collaboration and peace of mind: With Veritas Appliance Support, you can count on proactive guidance, clear escalation paths, and adherence to Veritas Support policies. This creates a reliable support partnership that minimizes risk, improves maintenance planning, and provides a trusted framework for preserving system integrity.

Technical Details of Veritas Standard Appliance Support — Extended Service — 3 Year — Service Shelf Appl Kit

• Service Type: Appliance Support (Standard and Essential offerings) provided under the Extended Service terms for the Service Shelf Appliance Kit, aligned with the End User Agreement between the customer and Veritas Technologies LLC and/or its subsidiaries.
• Service Duration: 3 years of extended coverage designed to safeguard appliance performance, reliability, and productivity across the supported environment.
• Response Time: Next Business Day – Parts and Labor service response time to maximize efficiency and minimize downtime during issue resolution.
• Coverage Scope: Includes on-site parts replacement and labor, remote diagnostics as applicable, and access to Veritas support resources in accordance with the governing agreement and Veritas support policies.
• Delivery Model: On-site doorstep service to expedite repairs, with coordination through Veritas and the End User’s designated contact channels.
• Eligibility and Requirements: Activation and eligibility are governed by the applicable Veritas Appliance Support Agreement; endpoints, terms, and conditions will be defined in the certificate or contract, with standard support policies governing all service activities.
• Included Components: Coverage for parts and labor related to the Service Shelf Appliance Kit, with routine service tasks and corrective actions as defined by the agreement.
• Limitations and Exclusions: The specification clarifies standard limitations such as non-covered incidental damages not included in the defined service scope; exclusions, if any, are outlined in the governing agreement and should be reviewed to understand coverage boundaries.

How to install Veritas Standard Appliance Support

• Step 1 — Confirm eligibility: Review your Veritas agreement to verify that the Standard Appliance Support is active and extended under the 3-year term for the Service Shelf Appliance Kit. Ensure that the End User details and contact information are up to date for optimal service delivery.
• Step 2 — Identify service SKU or UPC reference: Locate the SKU or UPC associated with your Service Shelf Appliance Kit and the corresponding Extended Service. This identifier is used to register the service and trigger the next steps in provisioning and scheduling.
• Step 3 — Activate coverage in your Veritas account: Log in to your Veritas customer portal or contact Veritas support to activate the three-year extension. Activation ties your appliance kit to the extended service, enabling Next Business Day response and on-site visits when needed.
• Step 4 — Schedule onboarding and escalation points: Establish primary and secondary contacts, define escalation paths, and schedule an onboarding session if required. Confirm preferred service windows and on-site visit coordination details to minimize disruption.
• Step 5 — Monitor, maintain, and optimize: Use the Veritas support dashboard to monitor service events, track response times, and review historical issues. Regularly review preventive maintenance recommendations and update asset inventories to keep the Service Shelf Appliance Kit performing at peak efficiency.

Frequently asked questions

• Q: What does Veritas Standard Appliance Support with Extended 3-Year Coverage include?
  A: It includes on-site parts and labor for the Service Shelf Appliance Kit, next-business-day response for eligible issues, and the ongoing support and policy framework defined in your Veritas agreement. This coverage is designed to resolve technical issues quickly, minimize downtime, and maintain optimal appliance performance over a three-year period.
• Q: How is the 3-year service term structured?
  A: The term spans three calendar years from activation, with service delivery aligned to Veritas support policies. It provides predictable budgeting, consistent service quality, and continuity of coverage for your critical appliance kit and related components.
• Q: What happens if a component needs replacement?
  A: If a fault is detected and a replacement component is required, Veritas facilitates the parts shipment and on-site labor under Next Business Day service. The goal is to restore operation rapidly and prevent extended downtime.
• Q: Do I need to be physically present for service calls?
  A: On-site service is part of the standard offering, meaning a qualified technician may visit your location to perform diagnostics, repair, or replacement. Remote support may also be used as appropriate to assess issues before dispatch.
• Q: How do I activate and manage the extended service?
  A: Activation is typically conducted through your Veritas account or through your Veritas representative. You should ensure that your service SKU/UPC is correctly linked to your account, confirm routing information, and maintain current contact details for rapid escalation and scheduling.
• Q: What regions or locales are covered?
  A: Coverage details, including regional availability, are defined in your Veritas Appliance Support Agreement. Typical coverage spans the regions where Veritas provides support under the terms of the contract, with adjustments based on the service level chosen and any applicable regional policies.